Better Safe Than Sorry: Are You Ready?
Natural disasters – such as floods, tornadoes, hurricanes and earthquakes – can occur with little or no warning. Do you have a plan in place to minimize property damage and provide
safety for all your employees?
S-TRSW Comes of Age
Modern body shop repair techniques have come a long way from straightening a frame with floor pots and pullers and banging away on dented fenders. These days, it’s a matter
of pulling substructures to exacting measurements with the use of high-tech frame machines and of attaching new body parts to
the straightened substructure.
Blueprints for Success: A Plan for Profits
Floor plans lay the groundwork for production, but other factors build on this foundation. To construct a solid business – brick by brick – learn how four shops implemented a plan for profits.
Peak Performance: Maintaining the Equipment in Your Paint Shop
The investment in a state-of-the-art paint department can be mind boggling.
Rolled Over But Not Dead: Rollovers – Friend or Foe?
The body repair and refinish industries have always applauded those shop technicians who – through diligence, skill and hard work – take complete wrecks and turn them into
show-room classics.
A 10-Step Plan to Profitability
A set of procedures that are very helpful for analyzing the operational and financial health
of body shops.
Streets of Gold: Shurway AutoCenter Ltd.
Name: Shurway AutoCenter Ltd. Location: Brooklyn, N.Y. Owner: Giovanni "John" Scarfo Established: 1981 Square Footage: 17,500 Number of Employees: 20 Repair Volume: 150 cars per month When the first immigrants arrived at Ellis Island, they believed the streets of America were paved with gold. Obviously, they weren’t truly paved in a precious metal. But, to
A Well-Rounded Painter
If your customer-service index is high and your marketing efforts are giving your shop a healthy backlog of work, you know that what happens when vehicles reach your paint
department is critical to your continued success. And what goes on in your paint department is highly dependent upon the quality.
of painters you employ.
Extinguishing the Flames: Explosions
Explosions, by their very nature, come with no warning – leaving you only to react after the loud noise, after the side of your shop has been blown out, after one of your employees
is on his way to the hospital. That’s why it’s important to do everything you can to prevent explosions.
More Than an Estimate
It used to be so easy to write an estimate. Easy, that is, until the ARMS people announced to the country: "A customer doesn’t need an estimate. The customer is in pain and wants his vehicle made whole again." This tiny piece of information had a huge – and dramatic – effect on many leading