Georgia Shops Accusing Insurers of Steering After Raising Labor Rate
Shops in Brunswick, Ga., claiming insurers towing cars up to 70 miles away to avoid paying increased rates.
South Carolina, Rhode Island Bills Target Steering
Opponents say legislation could raise costs for consumers; supporters say it will empower consumers with choice and level the business playing field.
How Do I Combat Insurer Steering?
Other than educating the customer, what are some other techniques to overcome steering from large insurance companies? Is there any hope for small shops to overcome such a barrier?
Insurers Say Aftermarket Parts, Labor Rates, Steering Are Top Issues in 2012
The Property Casualty Insurers Association of America (PCI) says the major auto body repair and glass issues for 2012 will involve aftermarket parts, labor rates, steering and estimating systems.
Steering: The Good and the Bad
When a car is snatched away from us, we call it
steering. When a car is steered to us from another shop, we call it a referral. Some would argue, then, that steering isn’t all bad. But what everyone agrees is bad is “deceptive referral.”
Phoenix Body Shop Counters Steering with Charity Offering to Customers
The deal works like this: If a vehicle has sustained damage and it’s not the customer’s fault and no deductible is involved, LG will credit the customer with up to 10 percent of the original estimate or make a donation to the church or charity of their choice.
Repairing Suspension and Steering Post-Collision
Severe collisions can often damage suspension and steering components. Knowing how to properly repair these components is critical to returning the car to safe operation.
Iowa Collision Repairer Gets Meeting with Governor to Discuss Labor Rates, Steering
To some in the Iowa Insurance Division and the Iowa state legislature, Tom O’Mara’s name is a familiar one. He has educated them over the years on several issues in the collision repair industry, including labor rates, steering, and paint and materials capping. O’Mara’s mission will continue when he meets with Iowa Gov. Terry Branstad
California Court Ruling on Steering Case Could Open Door to More Consumer Lawsuits Against Insurers
A report out of the Insurance Journal is predicting more consumer protection lawsuits against California insurance companies after a June 15 state appellate decision reinstated a policyholder’s 2009 lawsuit against Progressive over alleged unfair claims practices. Chris Hughes sued Progressive after alleging that it neglected to inform insureds of their right to choose the repair
Auto Glass Anti-Steering Bill Stalls in New York
The New York legislative session came to a close last week with no action taken on S.B. 2144, which would have prohibited insurers from recommending auto glass shops unless requested. The bill, introduced in January, was referred to the state’s insurance committee and never voted on. The bill would have "prohibit[ed] an insurer from recommending