Which Is Better: Flat-Rate or Salary
David Rowe, Shop Manager Johnson Ford, Inc. Kingston, N.Y. We chose the flat-rate pay system because it has a built-in incentive program for technicians. It seems to work the best. We’ve tried a “team pay” plan. The idea was to get the cars in and out more quickly. We’d put three or four technicians on
Protecting the Consumer – and You
Whether it’s health care or the collision industry, the bills California Sen. Jackie Speier sponsors always have one thing in common: doing what’s best for the consumer. As luck would have it, what’s good for the consumer is often good for the repairer.
The Incredible Shrinking Industry
After a buying spree in the late ’90s and a struggle to integrate acquired shops into a “corporate” culture, consolidators are getting back on track and preparing to grow again. But this isn’t a death sentence for all independents.
Certifiable: Establishing IQ Prerequisites as Part of the Requirements for Earning a Driver’s License.
Most people can’t drive. Lucky for you. It keeps you in business. I, however, am a commuter – long on drive, short on patience. Just when I think I’ve seen it all, an even dumber driver comes along. Seventeen-year-olds behind the wheel with a cell phone glued to their ear and their turn signal still
Independents: Fighting for Truth, Justice, and a Fair Day’s Pay
“Will non-DRP shops that fight to make insurers pay for everything be ahead in five years?” – Pete Kenney, manager, Black Diamond Auto Body, Las Vegas, Nev. That’s a tough question, one with no obvious answers carved in stone. This industry has changed so much in the last five years that it’s anyone’s guess what
Are You Certifiable
SEMA is helping accessory installers and techs get national recognition for their know-how and make themselves more marketable through its installer certification program. The tests include electric sunroofs, body exterior components, leather interiors and roof treatments.
Nature Vs. Nurture
Highly skilled technicians – Is it all in the genes or does training help?
Beat the Clock: The Need for the Repair Industry to Improve Cycle Time.
Today’s consolidators are pushing the cycle time envelope. One even reports a 40 percent decrease in the time it takes its shops to return a car to the customer compared to the industry average. How can you compete? These affordable equipment options can help streamline your repair process and reduce turnaround time.
Move It – Or Lose It
Decreasing cycle times have become a reality.
From Tow Truck Drives to Computer Drives
He says he saw a UFO, he wears flip-flops and he used to drive a tow truck, but what does shop network-owner Erick Bickett have to say about computers, consolidation and Christmas?