Fix Auto Names New VP of Client Services
Fix Auto USA appointed Ron Guilliams its national vice president of client services. Previously, Guilliams served as Southern California business development vice president, working for Fix Auto members in the Los Angeles area. Guilliams will oversee all of Fix Auto’s national and local insurance relationships and will coordinate local marketing efforts with business development managers
Customer Care to the Max
Fred Haas Collision Center earns accolades through a customer-centered approach and continual process improvement.
A Supplement-Free World: Just a Dream?
Many shops say much of their inefficiency comes from having to write and request supplement after supplement. Is there another way?
New CRASH1 Location Named in Illinois
Midwest Auto & Truck Collision (MATC), located in the southwest Chicago area, announced it joined the CRASH1 Collision Repair Network. "I look forward to continue building my business as a CRASH1 location by learning from other successful shop owners and developing stronger relations with the insurers," said Casey Mucha, president of MATC CRASH1. MATC CRASH1
Avery Says State Farm Still Overcapacity
State Farm Consultant George Avery made a few collision repairers nervous at the Paint, Body & Equipment Specialists Spring Conference when he said that State Farm was still overcapacity despite slashing the shops in its Select Service program from 20,000 to about 11,000. The logical question, then, which was asked by a repairer in the
Auto Body Association of Connecticut Elects Officers
The Auto Body Association of Connecticut (ABAC) today announced the election of its slate of new officers for 2008-2009. Bob Skrip, owner of Skrip’s Auto Body in Prospect, was elected president. Mike Walsh of T & J Auto Body in East Hartford was elected vice-president, and Tony Ferraiolo of A & R Body Specialty
Legislative Lowdown
Connecticut – A Connecticut bill that would require disclosure to consumers that they have the right to choose the repair facility to complete repairs to their motor vehicles was recently approved by the state’s Senate. House Bill 5152 will now go to Gov. M. Jodi Rell for final approval. If passed, the bill would require
ASA Talks With Allstate About New Technology
The Automotive Service Association (ASA) recently met with Randy Hanson, a claim service manager for Allstate who’s overseeing its direct-repair program, to learn about Allstate’s new technology efforts and vendor credentialing program. Allstate recently announced that it’s moving forward with an “open platform” concept for repair facilities in its Priority Repair Option (PRO) program. The
A Legal Primer
Knowledge of your legal rights and your customers’ legal rights is critical to your long-term success.
