MLOs on the Grow
New research suggests that consolidation will continue and multiple-location collision repair operators will continue to gain favor as insurers push DRP performance.
Market Your Difference
A professional football player laying a ferocious hit on another is one way to get people thinking about “collision.” That’s what Angelo Papotto was banking on when he signed up for an advertising package with a local TV channel to “plant a seed in people’s heads” to get them thinking about his three Suburban Collision
Market Like an Insurer
Progressive’s Concierge program is the boldest action ever
taken by an insurer to mitigate the role a shop plays with the consumer. But what might the possibilities be if repairers employed some of these same strategies?
Profiting from Customer-Pay Repairs
Afraid to make an insurance claim, many consumers are paying out-of-pocket. This trend not only presents some challenges for collision repairers, but also some opportunities.
The Right to Repair
Just how accessible is repair information these days and is legislation still needed to ensure a level playing field?
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ABW Tracker by Norgate Technologies Inc. 954 Coxwell Ave. Toronto, Ontario, Canada M4C 3G3 Tel: (800) 689-0905 Fax: (416) 424-4140 e-mail: [email protected] Web site: www.abwtracker.com Contact: Gus Dimakis AutoBody Works Tracker management system with job costing and tracking functions ADP 2010 Crow Canyon Pl. San Ramon, Calif. 94583 Tel: (800) LINK-ADP Fax: (925) 866-8238 Web
If Customers Ain’t Happy, Ain’t Nobody Happy
While progressive collision repairers are relying more and more on computerized equipment, paperless processing and electronic transactions, old fashioned customer care – friendly, timely, convenient and cost-effective service – is still the key to repeat and referral business.
No Fear: Developing New Business by Asking
Learn the right way to ask for business, and you’ll not only lessen your chances of being shot down, but you’ll increase shop profits, too.
The Case of the Disappearing Tech
The talk about the lack of the human resources in this industry.
Pick Me! Pick Me!
If you want to close the sale, you need more than a well-written estimate and a “Give us a call if you decide to schedule it.” You need to develop a system tailored to customer needs and train your estimators and front desk personnel to sell.