Back to Basics: Tracking KPIs in Your Auto Body Shop
Improving production is a neverending job for the collision industry. Start by determining where you stand with cycle time, touch time and labor efficiency. Then, look for ways to eliminate the “starting and stopping” of repairs and you’ll be well on your way to a leaner you.
Repairer Who Helped Solve Rape/Murder Named One of Five NABC Pride Award Winners
In the July 2010 issue of BodyShop Business, 45-plus year collision industry veteran Sam Metz told the story of how he was able to assist Reno, Nev., police in solving the abduction, rape and murder of Santa Barbara City College student Brianna Denison by James Biela, who was ultimately convicted and sentenced to death by
Take Your Customers Back
In order to take back our industry, we need to take back our customers. How do we do that? By fighting insurers at their own game with clever marketing.
EDITOR’S NOTES: Who’s Our Character?
She’s perky and cute and has hot pink hair. She’s nimble and acrobatic as a secret agent uncovering auto insurance discounts. And even though she’s not real, rumor has it she’s charmed hundreds of young men into proposing marriage to her. That’s right, I’m talking about Erin Esurance, the animated pitchwoman for, you guessed it,
Eliminate Yourself and Add $50,000 to the Bottom Line
I have a solution to increasing insurance pressure, increasing costs and dwindling profits: Eliminate yourself.
Third Annual Midwest Collision Industry Forum a Success
The third annual Midwest Collision Industry Forum (MCIF) in Columbia, Mo., was deemed a success by its organizers (AASP of Missouri, ASA MOKAN and SCRS MOKAN) as nearly 125 collision industry professionals from as far east as Virginia and as far west as Montana participated. The one-day forum featured speakers Mike Anderson of Wagonwork Collision
LKQ Corporation Reports Record Revenues
LKQ Corporation today announced results for its first quarter ended March 31, 2008, with revenue of $491.9 million, net income of $30.9 million and diluted earnings per share of $0.22. "We reported record revenue and earnings for the quarter with revenue growth at 109 percent and net income growth at just over 95 percent," said
How Far Should You Go to Keep Your DRP?
Even mega shops are starting to feel the pain from being on DRPs. As they say, give away the farm and eventually you may not have one left.
A Lean Transformation
The New Year brought us another opportunity to transform an existing body shop from the traditional way to a better, process-centered way. So we ripped off the Band-Aid and got started.
A Journey, Not a Destination
Lean is about a process of continually ‘getting it’ because you never stop trying to get there. But you must begin with understanding where you’re going and why you’re going there.