Creating a Monster
An efficient shop is like a hungry monster. The more a shop’s cycle times improve, the more vehicles it needs to “feed” its appetite. Where will these extra vehicles come from? From shops that haven’t streamlined their operations
‘Til Death Do Us Part
Not all DRP marriages end in divorce. For this Chicago shop owner, DRPs have benefited his business and boosted his bottom line – making it easy to put his bachelor days behind him.
What’s Up?
Your profits are…if you learn to upsell!
ycle Time and Punishment: Their Cross-Country Sales Trek had taken a Short Recess
The sign ahead said, “Welcome to Judgment: Population 801.” It was crooked, like the tower in Pisa, and the white background was badly rusted. Weeds, like tangled wires at Christmas, wrapped tightly around the metal stem of the sign. Pete Simpson, who was driving, wondered if the population hadn’t changed at all since the sign
The Rest of the Way Around the World
After BodyShop Business’ roving reporter Mike Lawrence returned from his two-day, 17-country whirlwind trip – in which he studied collision repair markets around the globe – he determined that while each country’s market is unique, it also sounds strangely familiar…(Continued from the August 2000 issue of BodyShop Business).
The ABCs of DRPs
Deciding whether or not to join direct-repair programs can be a daunting task. How can you be sure the relationships will benefit your customers and be profitable to your business? By spelling out the pros and cons before you sign on the dotted line.
Hitting Your Mark: Accurate Estimators
Writing an accurate estimate takes precision and skill. Are your estimators up to the challenge? With knowledgeable and personable estimators leading your team, your shop will win customers and score profits.
Prepare to Paint
Paint preparation is more difficult and complicated than it was a couple decades ago. To keep your shop as productive and profitable as possible, keep yourself up to date on the latest paint products.
Your Mission: Educate Consumers
"How can we better educate our customers so they can make more informed decisions about choosing a repair facility?" — Timothy Kilkeary, v.p., Kilkeary’s Auto Body, Inc., Eighty Four, Pa. Since I took over my family’s business in 1984, the collision repair industry has been on a roller coaster ride of changes, twists and turns.
Build Relationships to Build Your Business
What are shops now doing to bring in customers?