The Power of Video: Pre-exisiting Damage?
After the repairs to the left door and left quarter panel of Lisa Harrington’s 1997 Honda Accord were completed, the vehicle was detailed and parked near the front of the office for delivery. When the customer arrived that afternoon, she seemed quite pleased with the repairs, until she noticed a rather sizable dent in the
Gimme, Gimme, Gimme: Better, Cheaper & Faster
Years ago, the belief in business was that you could provide a product better, cheaper or faster — pick two. But to achieve success today, you must offer all three. Customers expect more, for less money and want it yesterday.
Life in the Fast Lane
The latest industry buzzwords — speed lanes, cycle times, process efficiency — all focus on repairing cars faster. Fast is hot; slow is not. As we ring in the new millennium, we may also be ringing in the era of rapid repairs.
Resolving Shop/Insurer Conflicts…Peacefully
Many shop owners complain that insurance companies aren’t allowing them to make a living. How is it, then, that so many other shop owners are working with insurers successfully?
If You Build It…Remodeling Tips for Best Results
If you remodel your shop – and do it right – the return on your investment will be improved efficiency, increased profits and more motivated employees. Take it from these guys …
I Want My Money! Establishing Invoicing Systems to Get You Paid
Tired of getting paid late or not at all? By establishing systems for managing your accounts receivable, you’ll increase profitability, decrease stress and improve customer — and insurer — relations.
Finding Your Niche
What’s had the living daylights kicked out of it and smells like a herd of horses? It could be your next job. Repairing horse trailers, offering rental cars or spraying on bed liners are just some insurer-free services that can boost your bottom line.
Before You Build: Plan!
Shop owners have lost more money on new facilities in one day than they’ve earned in a lifetime. When designing and building your own facility, plan, plan and plan some more.
Selling the Estimate
Turn those “waste of my time, just part of the job” drive-in estimates into sales by following a few simple steps.
Capturing the Lost Profit: Profit Sharing with Employees
Promise your employees a share of the gross profit from paint and materials, and your shop will suddenly become less wasteful.