More Than A Desk Job: Office Managers
Being the office manager for a collision repair shop can be an exciting, sometimes confusing and very rewarding job. The key to reaping the rewards of efficient, organized and informed office mangers is to give them more responsibility than simply answering the phones, greeting customers and balancing the checkbook.
Why Comply? Mandates of the EPA and OSHA
With all the regulations mandated by the EPA and OSHA, it’s easy to spend so much time trying to comply that you hardly have any time left to repair cars, right? Wrong! Quit complaining and start complying.
Wheeling In The Profits: Tire & Wheel Service
Traditionally deemed mechanical work, tire and wheel service could be the edge your shop needs to attract more customers and inflate profits.
A Meaty Design: Layout to Increase Profits
Give your shop’s layout more bite! Though you’re not making hamburgers, you can McDonaldize your shop’s design and procedures to increase profits.
The Spanish Experience: Spain’s Collision Repairers
Like bulls in a bullfight, Spanish collision repairers struggle to stay alive. But, as their country and their country’s way of doing business changes, they’ll need to assume the role of matador if they wish to take charge and survive.
Insurer-Related Profile: Relationships with Insurers
Some shop owners got mad, some got even and some didn’t even get mad.
Proper Handling: Hazardous Wastes
You can’t eliminate the risks involved in the transport and disposal of your hazardous wastes, but you can minimize them.
Knowledge is Power
Question: What are you doing to inform consumers
about their rights when it comes to repairing collision damage?
Most states require, in writing, a disclosure regarding aftermarket
parts. But do you take this a step further and verbally explain
how aftermarket parts may affect the repair process?
The Two Faces of Japan
From ancient Shinto temples to modern-day skyscrapers, the Japanese relish technology, yet revere tradition. But with Japan’s collision repair industry changing with the times,
will the Japanese people also deviate from tradition to fight for their industry’s autonomy?
Ask the Executives
There’s no better place to go for advice than to those who’ve reached the top. To help you climb your ladder of success, we asked Clark Plucinski and Russell Verona – both industry leaders and BodyShop Business Executives of the Year – questions ranging
from productivity to customer relations to future trends: