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Purchasing Profile

Some shop owners felt pressured by insurers to make purchases, while others felt competitive pressure to keep up.

No Bonding Allowed

It wasn’t long ago that the only choice a repair technician had to replace a quarter panel, roof or door skin was to cut it off and weld it back on.

The Necessary Equipment

If your shop were simply painting used cars,
you could do an adequate job with a bare minimum of equipment.
A paint gun, a random orbit sander and a masking machine would
get most of the work done. If you intend to do productive collision
repair, however, much more equipment is necessary.

The Two Faces of Japan

From ancient Shinto temples to modern-day skyscrapers, the Japanese relish technology, yet revere tradition. But with Japan’s collision repair industry changing with the times,
will the Japanese people also deviate from tradition to fight for their industry’s autonomy?

From Wreck to Right

It’s a dark stormy night. You realize that you’ve strayed from the main paved road and are now traveling down a gravel one. The road is soft. Your vehicle isn’t handling well. It’s raining so hard that the car’s windshield wipers can’t keep up, and the ditches on both sides of the road are very

Why Weld Plastics?

It’s not unheard of for someone to ask, “Why even bother with plastic welding?” The answer: It can be a cost-effective repair method for many plastics that you’d normally throw out.

Car Mending On A Mega Scale

Name: Chesrown Collision Center Location: Denver, Colo. Owner: The Chesrown Automotive Group and Republic Auto Nation Group Established: 1987 Square Footage: 60,000 (total); 20,000 (body shop and mechanical shop) Number of Employees: 63 (total); 27 (body and paint) Repair Volume: 350 cars per month (collision only) Average Repair Ticket: $2,000 (collision) Ever wonder what it’d

More Than an Estimate

It used to be so easy to write an estimate. Easy, that is, until the ARMS people announced to the country: "A customer doesn’t need an estimate. The customer is in pain and wants his vehicle made whole again." This tiny piece of information had a huge – and dramatic – effect on many leading

Designing A Dream: Kustom Kreations

The newly opened Kustom Kreations, nestled in the scenic Sierra Nevada mountains of Carson City, Nev., is stopping traffic – literally.

Negotiating with an Insurance Adjuster

Regardless of where the majority of your business comes from, one fact of life of owning a collision-repair shop is having to negotiate with an insurance adjuster.