Leader of the Band: Jim Keller
Shop owner Jim Keller talks about retiring from rock-n-roll, picking up the pieces after a failed merger and lauching a shop network.
Choosing the Right PBE Jobber
Good jobbers can make the difference between scraping by and earning serious profits. Learn what you should expect from this “vendor partner” – and what’s expected in return.
Attention LazyBoy Armchair Couch Potatoes!
This may be the best news since remote control! You no longer have to lounge around motionless to spend the whole day in your favorite armchair. Instead, you can cruise around on your favorite driveable, street-legal furniture.
The Not-So-Lazy Boy
Attention couch potatoes: This may be the best news since remote control! You no longer have to lounge around motionless to spend the whole day in your favorite armchair. Instead, you can cruise around on your favorite driveable, street-legal furniture.
Dealing With Mr. “I-Can’t-Pay-My-Deductible”
It may be tempting to do your customers a favor when they threaten to take their business elsewhere. But when you see how this adversely affects the industry and your own shop, you’ll realize that you’re a moron if you allow some whiner with a eductible problem to peer pressure you.
Let’s Face It, We’re All Going to Die Someday
Unless you’re one of those people riding around with a bumper sticker on your car that says, “I’m spending my kid’s inheritance,” it’s never too early to start planning the distribution of your estate.
Preventing Customer Defects
Stop current customers from crossing enemy lines and heading for your competitor by keeping them informed and letting them know you value their business
Community Spirit: Body Shops Giving Back to the Community
From sponsoring a little league team to repairing vans for non-profit agencies to collecting food for the hungry, body shops across the country are giving back to their communities — and getting business in return.
Spreadsheet: Documentation
In the United States, more than 800 million auto-related transactions occur each year requiring documentation.
Constructing Solid Supplier Relationships
The notion of building a partnership with someone who is selling you something is foreign to a lot of people.