The Case of the Disappearing Tech
The talk about the lack of the human resources in this industry.
Flat-Out Fair: Break Up Labor and Pay Everyone Fairly
How do you break up labor and pay everyone fairly? While converting his shop from all combination techs to a departmentalized metal shop and paint shop (a process he refers to as “Armageddon”), this shop manager developed a system to pay techs what they deserve while motivating them to work as efficiently as possible. It
Save a Buck… Pass the Buck?
As the market demands cheaper, faster, better repairs, the concept of “better” can often be forgotten. But who decides what’s acceptable in terms of repair quality? And how close is close enough?
Stacking the Odds In His Favor
Leonard Lassak’s pancake philosophy.
Pick Me! Pick Me!
If you want to close the sale, you need more than a well-written estimate and a “Give us a call if you decide to schedule it.” You need to develop a system tailored to customer needs and train your estimators and front desk personnel to sell.
The Jury’s Still Out: the Debate about Aftermarket Crash Parts
Two years after the landmark $1.2 billion State Farm class-action verdict, the debate about aftermarket crash parts still rages. What does the future hold for these OE counterparts? If you thought the controversy ended when the verdict came down, think again.
Getting Their Hands Dirty
Getting Their Hands Dirty, Charlie Barone, BodyShop Business, July 2001
Partnerships that Drive Your Business
Forming industry relationships can shift your shop into high gear by boosting your bottom line and giving you credibility with consumers.
Tapping Education and Training Sources
Here we go with another story on the technician shortage. But you may be surprised to learn that the tools you need to combat the problem are tools you already have – and tapping these sources for education and training can lead to a steady flow of qualified and loyal technicians.
Orange You Going to NACE?
Bound for Orlando – the land of oranges and overabundant family fun – NACE promises a jam-packed schedule of seminars and workshops that leaves little time for mousing around.