The “Big 3” Interview
Reps from Ford, GM and DaimlerChrysler speak candidly about their plans, their problems and their predictions for the collision repair industry.
Writing Better Estimates
Have you ever heard the saying “with knowledge comes power”? Whether you have or haven’t, take a moment to think about how powerful that statement really is. Now relate that statement to running your business.
Are You Guilty Of Fraud?
Before shop owners condemn the practices of insurers, they need to take a long, hard look at themselves. Committing fraud is dishonest, immoral and illegal – yet many continue to do it.
The Science of Paint
Ever wonder about the people formulating today’s paint products — and if they have any clue how their creations affect refinishers? Wonder no more. Some of the industry’s leading paint chemists answer the questions on everyone’s minds.
More Than A Desk Job: Office Managers
Being the office manager for a collision repair shop can be an exciting, sometimes confusing and very rewarding job. The key to reaping the rewards of efficient, organized and informed office mangers is to give them more responsibility than simply answering the phones, greeting customers and balancing the checkbook.
Getting Into Customers’ Heads: Increasing the Chances of Selling Every Job
Hopefully, we can all agree that collision repair falls into two distinct operations: sales and production. Your shop may have the very latest heated downdraft booth and the snazziest computer-driven structural-repair bench, but unless you can get the customer to let your shop perform the repair, all the equipment in the world won’t help.
Perception of Color
Although color theory is detailed and complicated, it’s crucial to collision repairers. And, if things get too difficult, you can always call in the Mud Monster.
Deep in the Heart of Texas: The NACE Convention
Round ’em up and move ’em out! NACE is headed for Dallas!
Window of Opportunity? Glass Installation…
If you thought glass installation would be a simple, trouble-free profit center, think again. Properly replacing glass is just as complicated as properly repairing collision
damage.
Understanding Undercoats
Undercoats create the foundation for quality refinish work. In many ways, they recreate the OEM treatment process.