It’s a Dirty Job
Dirt happens in the paint process. But there are some things you can do to keep it to a minimum and deliver the highest quality paint job to your customer.
Suing as a Solution?
My lawyer friend told me that all parties involved in the collision repair industry are still trying to get away with all they can because there haven’t been enough lawsuits yet. I explored that theory and found he may be right.
Auditing Insurer Estimates
Analyzing insurer-produced estimates versus my own has led me to a better understanding of what body shops should and shouldn’t do during the estimating process.
We’re Talking Dollars, Not Hours: Labor Hours
Labor hours or units are like Vegas gambling chips: They’re easier to throw away than actual dollars. Retraining our brains to think of these hours as dollars, though, will lead to greater profitability
DRPs, Here We Come?
Doing good work and counting on referrals will only get collision repair shops so far. At some point, we need to step up our marketing efforts. Part 12 of a series.
What Kind of Repairs Do You Want to Do?
The only way to achieve consistent, quality repairs is to establish clearly defined goals and communicate them to your staff.
Point CounterPoint – Should an Insurer Pay for Both Tint and Blend?
Bob Cicconi, Shop Manager Cicconi Auto Body Lester, Pa. OPINION: Yes First, the fact that color variance decks are available indicates that the colors of many vehicles in the field drift from the factory standards. I sold autobody/refinishing supplies for 20 years and worked with paint manufacturers to develop blendable matches for numerous colors. It
Antitrust
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.
Ditch Your One-Dimensional Ways: Diversification
Only selling collision repair service these days? Diversification is the answer
to getting your profits back and making your business worth owning.
In SOPs We Trust – Standard Operating Procedures
Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.