Auto Body Shop Owner Writes Book on Customer Service
After many years in the collision industry, Zach Dillard used his experience to write a book that any business can use to create happy customers and employees.
Growing Your Auto Body Shop
Keys to growing your shop and expanding to multiple locations.
Expanding Your Body Shop: Planning is Key
Growth requires a lot of strategic planning, a focus on the details and an understanding of local rules and regulations.
Auto Body Shop Management: Silo or Synergy?
If you had a boardroom of trusted advisors, who would have a seat at the table?
Is Your Auto Body Shop Certified by an OEM?
OEM certification ensures you have the equipment, tooling and training to properly and safely repair today’s vehicles.
Setting Up a P&L Statement for Your Auto Body Shop
Setting up a profit and loss statement for a body shop may seem cumbersome, but once you understand a few key strategies, it allows management to focus on running the business.
Do You Have a True Team at Your Auto Body Shop?
Are you proud of the team you’re on at work? Would you call it a team? Does it have chemistry?
Dealers and Certified Body Shops: The Great Disconnect
Dealer service managers don’t understand the value of an OEM-certified collision center and certified repair … and the disconnect is getting worse.
Auto Body Shops: Do You Know Your State Laws and Regulations?
It’s good business to know the state rules and regulations that govern your business — yet most body shop owners don’t.
The Perfect Storm: Is It Time for Body Shops to Take Action?
With all the turmoil going on in the collision industry, one repairer believes if shops don’t take a stand now, they’ll never be able to correct the injustices happening right now.
