EDITOR’S NOTES: One Hundred Grand
It probably seems like I’ve been harping on you about customer service lately. Unfortunately, I’m going to do it again. Customer service never fails to intrigue me as a potential gateway to increased sales. To say it’s still an unturned rock under which profits can be found is a huge understatement. Evidence of this is
Letters to the Editor
The New DRP I was confused by your January 2009 cover story [“The New DRP,” pg. 22]. There are so many reasons why DRPs should be banned, and even though the article touches on the fact that many people in the collision repair industry feel that way, it takes on a defeated tone. Rather than
Let’s Be Real, Folks
I would sure love to see an empty stadium at the Cleveland Browns’ home opener next season as a protest against outrageous NFL ticket prices. Maybe then my son and I could afford to go to a game. But are fans ever going to band together and make such a collective statement? No. Cleveland will
CCRE Says CIC Committee’s DRP Criteria Would Further Promote Steering
The Coalition for Collision Repair Excellence (CCRE) recently voiced its opposition to the Collision Industry Conference (CIC) Fair Trade Practices committee’s proposed criteria for DRP reform, saying that DRPs “foster, support and promote insurer steering of repairable vehicles.” “Though the vast majority of collision repairers understand this, it seems that this simple concept remains lost
DOIs: The Fox Guarding the Henhouse?
For the most part, collision repairers believe state departments of insurance turn a deaf ear to their concerns. Here’s an in-depth look at the role they play in regulating the insurance industry.
The Bottom Line: Many in This Industry Clearly Are Struggling to Run a Profitable Business
Before billing in dollars, I performed excellent work but was only paid for 60 to 70 percent of it,” says an Illinois shop owner. “The customers and insurance companies were happy, but I was poor.”
Creative Estimating: The Controversial Issue of “Cost Shifting.”
The problem was that Nationwide audits all his sheets and when the color white shows a blend, he gets questioned. Simply adding a little time somewhere else in the estimate where the appraiser won’t get questioned is easy enough, and that’s just what we did. An hour moved to clean-up time worked for both of
Blindsided: Blind Claim Audits
Blind dates are a whole lot more fun – at least you get to meet the other party,” says a California shop owner about blind claims audits. Not familiar with the term “blind claim audit”? How about “desk review”? A thorn by any other name still hurts just as badly – and, in this case,
Holiday Madness
It starts the day after Thanksgiving: seasonal psychosis – a temporary mental disorder triggered by the time of year. A time of year that unhinges most of the human population and some family pets. A time of year when a soccer mom driving a minivan won’t hesitate to flip you the bird as she pulls