Editor’s Notes: Let’s Take the Lead
rned it from Noah Rickun of BuyGitomer, Inc., who gave a presentation on sales mastery at the Paint, Body & Equipment Specialists Spring Conference held April 28-29 in Phoenix. But it lets me also chime in on the aftermarket parts controversy stirred up by a demonstration at January’s Collision Industry Conference that gave people the
EDITOR’S NOTES: Same Old, Same Old
I attended a recent Collision Industry Conference (CIC) and heard this: “We have all the people we need in this room to get something done without turning to politicians.” The person obviously believes that legislation doesn’t always solve the collision repair industry’s problems. I’ve also heard another version of the same thing addressing regulation of
EDITOR’S NOTES: Make It Your Mission
Do you have a mission statement? You should. If you don’t, it’s like trying to steer a rudderless boat. You might say, “It’s just words on paper.” Not really. It’s words on paper that prove you sat back, took a break from the hustle and bustle of your business, and reflected on what your business
EDITOR’S NOTES: A Training Timeout
The first thing that surprised me as the woman introduced all of us in the room was how many different industries were represented. Here I thought I would be surrounded by collision repairers. It about blew me over that people from the banking, media and recreation industries had come to seek marketing, sales and operation
EDITOR’S NOTES: A Worthwhile Investment
I can’t tell you how many times I’ve heard a body shop owner complain about spending all this money to train one of his technicians, only to watch the tech take off down the street to a competitor. But never before had I heard what Doug Kielian, owner of Auto Kraft in Lincoln, Neb., told
EDITOR’S NOTES: Coffee at Denny’s Part II
I was back at Denny’s last week. Man, those Grand Slam breakfasts are great! So I’m sitting there chowing on my eggs and bacon when, lo and behold, I hear a familiar conversation in a booth behind me. It’s Joe No DRP and Al DRP again! I slowly slump down in the booth, put on
EDITOR’S NOTES: All I Want for Xmas Is a DRP
I recently had the good fortune to hear a rousing argument between two body shop owners, one of whom had 67 DRPs and the other had none. They were sitting directly behind me in a booth at Denny’s, so I slumped down a bit so I wouldn’t be noticed. Here’s what I heard: Joe No DRP:
GUEST EDITORIAL: What’s So Bad About Steering?
My shop actually benefits from steering and would probably be out of business without it. So what’s the big deal?
EDITOR’S NOTES: One Hundred Grand
It probably seems like I’ve been harping on you about customer service lately. Unfortunately, I’m going to do it again. Customer service never fails to intrigue me as a potential gateway to increased sales. To say it’s still an unturned rock under which profits can be found is a huge understatement. Evidence of this is
LETTER TO THE EDITOR: A/M Parts: Like, Kind and Quality?
I recently read a news story on your Web site [CAA Survey Questions Quality of CAPA-Certified Parts] and feel the need to comment. First, a little background on me. I’ve owned and operated a larger shop on the West Coast for almost 30 years and have experienced firsthand all of the different changes that have