In today’s times, collision repair facilities are being faced with challenges and obstacles from all angles. Shops finally have more work than they know what to do with, some with six-week backlogs. But with that “gold rush” of cars, some have found it harder to maintain their high level of customer service, profitability, and operational
Juan Carlos Gasga Perez’s T-shirt that says “Auto Body Technician — I Solve Problems You Don’t Know You Have In Ways You Can’t Understand” might just go viral.
As we know, the collision repair industry is ever changing. In the beginning, customers had two options for repair: having the vehicle repaired at their car’s dealership or independent body shops. If the customer opted to take their vehicle to the dealership, they would often find more expensive bodywork, but if they chose to take
It is no secret the automotive and collision repair industry depends on expendable products. From the staff working in the front office to the body technicians and painters in the shop, supplies are being used up daily. But when we focus on the shops and the obstacles they are facing today, especially with consideration to
Cycle time is one of the many metrics collision repair shops use to gauge their operational efficiency. Whatever can be done to shorten the time it takes to repair and return a vehicle to the consumer not only helps to achieve high customer satisfaction rates, but also maximizes throughput potential. There are a few paths
To Repair or Replace Plastic Parts? That is the Ultimate Question, and Depending on How You Answer May Help Your Bottom Line.
Many OEM trends affect the way we make repairs in the market today—from complicated electronics and accident avoidance systems and sensors to vehicle designs with lighter weight, dissimilar metals, and plastics. Keeping up with all these industry trends, required trainings, ongoing certifications and proper maintenance of standard operating procedures can be challenging for collision repair
Rising above the crowd in today’s highly competitive collision repair market is no easy task. While talent, perseverance and hard work are a must, it also helps to have an edge, or some sort of differentiating factor. For many collision centers, that difference is OEM certification. An increasing number of collision repair facilities are recognizing
BASIC GUIDELINES AND RESOURCES! The use of adhesive materials in collision repair is expanding. That’s because vehicles have changed how they are manufactured at the factory and how they are repaired in collision repair facilities. Therefore, adhesives play a vital role in both processes. Just as you need to use the right tool for the
Who is the customer? Is it the vehicle owner or insurer? The answer is not as simple as you think.
TIME TO GET PREPARED! As Toyota moves forward with the production of Electric Vehicles (EVs), Hydrogen Fuel Cell Vehicles (FCVs), and Hybrid Vehicles (HVs), the question is: Is your collision repair facility prepared for the challenges that these vehicles present? LIGHTER, MORE SOPHISTICATED VEHICLESTo make vehicles more efficient, Toyota is making vehicles lighter and more
Repairing vehicles right the first time, on time, with exceptional customers service is easier said than done. ABRA Auto Body Repair Experts of America have built a reputation for being a processes-orientated group of collision repair facilities. Although these traits may seem obvious, they are often overlooked at the average body shop. Eliminate the Time-Wasting
When you’re an independent collision repair center, the road ahead is full of speed bumps.