Suing as a Solution?
My lawyer friend told me that all parties involved in the collision repair industry are still trying to get away with all they can because there haven’t been enough lawsuits yet. I explored that theory and found he may be right.
Auditing Insurer Estimates
Analyzing insurer-produced estimates versus my own has led me to a better understanding of what body shops should and shouldn’t do during the estimating process.
Rethinking Shop Profitability
The collision repair climate has changed a lot over the past 20 years. A look at your
numbers can reveal a new strategy for making money in this new environment.
We’re Talking Dollars, Not Hours: Labor Hours
Labor hours or units are like Vegas gambling chips: They’re easier to throw away than actual dollars. Retraining our brains to think of these hours as dollars, though, will lead to greater profitability
Another Leg to Stand On? Diminished Value
I’m not sure if you paid any attention to a recent story about an Ohio court ruling that an insurer had to pay for the “diminished value” of an insured’s car after a wreck. You probably should have in cased you missed it. Duke and Cheryl Rakich bought a GMC Yukon for $49,000 in 2003.
Antitrust
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.
In SOPs We Trust – Standard Operating Procedures
Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.
It’s Showtime, Baby: The 25th Annual NACE Show
You can ‘bet’ that the 25th annual NACE show will offer plenty of business opportunities, not to mention a little fun.
Don’t Leave Dollars on the Table: Total Losses
Total losses are often regarded as a loss to a body shop. But the fact is the loss is your customers’ and doesn’t have to be borne in any sense by your business.
Are You Maxed Out?
Can a business ever max out on efficiency?