Car Mending On A Mega Scale
Name: Chesrown Collision Center Location: Denver, Colo. Owner: The Chesrown Automotive Group and Republic Auto Nation Group Established: 1987 Square Footage: 60,000 (total); 20,000 (body shop and mechanical shop) Number of Employees: 63 (total); 27 (body and paint) Repair Volume: 350 cars per month (collision only) Average Repair Ticket: $2,000 (collision) Ever wonder what it’d
Strategic Partnerships
No business exists in a vacuum, least of all a collision repair shop.
Tool Time: Common Hand Tools
Can you imagine finishing a weld with a file and emery cloth or sandpaper? Can you imagine prepping a panel for plastic filler with a piece of sandpaper powered only by elbow
grease? Can you imagine removing 25 different types of screws and bolts with a socket and a screwdriver – again, powered by
only elbow grease?
Extinguishing the Flames: Explosions
Explosions, by their very nature, come with no warning – leaving you only to react after the loud noise, after the side of your shop has been blown out, after one of your employees
is on his way to the hospital. That’s why it’s important to do everything you can to prevent explosions.
More Than an Estimate
It used to be so easy to write an estimate. Easy, that is, until the ARMS people announced to the country: "A customer doesn’t need an estimate. The customer is in pain and wants his vehicle made whole again." This tiny piece of information had a huge – and dramatic – effect on many leading
A Model of Success: A 1:24 Collection!
Lee Stone began collecting cars nearly two years ago – everything from a Ford Model T to a ’56 Ford Pickup to the newly designed 1994 Mustang – and the collection is now pushing 30 vehicles.
Internet Insight
You’ve no doubt heard about the Internet. Whether it’s those commercials with guys in suits surfing in the streets, Al Gore talking about the Information Superhighway or somebody on the radio telling you about "dot com," it’s all around you. You may even be a “netizen” yourself.
Legal Insight: Know Laws that Affect Your Business
As a body shop owner, you have a lot to worry and think about. If you’re successful, though, you probably make the time to check the quality of the paint work leaving your shop
– even though you employ painters.
Ask the Executives
There’s no better place to go for advice than to those who’ve reached the top. To help you climb your ladder of success, we asked Clark Plucinski and Russell Verona – both industry leaders and BodyShop Business Executives of the Year – questions ranging
from productivity to customer relations to future trends:
Negotiating with an Insurance Adjuster
Regardless of where the majority of your business comes from, one fact of life of owning a collision-repair shop is having to negotiate with an insurance adjuster.