Car Quarter Panel Installation
There are instances when using a used quarter makes sense – but only when we’re getting paid for all the necessary prep time involved.
Itemizing Estimates: Where Do We STOP?
If you’ve been involved in this industry as long as (or longer than) I have, you may still remember the days when handwritten estimates were a way of life and computers and computerized estimating systems were still just Buck Rogers science fiction. Since estimates were handwritten back then, they were often as few lines as
Legislation and Intrigue in Illinois
It’s not easy getting laws passed that help consumers (and collision repairers) – especially when people in your own industry set out to sabotage your efforts.
Innovative (and Cool) Stuff for the Paint Shop
During the recent NACE show in Las Vegas, I made the rounds of the paint manufacturer’s display booths. (It’s nice to have them back at NACE, by the way.) My topic for this article is new paint technologies, and I was able to speak to someone knowledgeable at each of the booths. I simply asked
The Right to Repair
Just how accessible is repair information these days and is legislation still needed to ensure a level playing field?
The Jury’s In: Save their Deductibles?
They come in all shapes and sizes, but their goal is the same: They want you to save their deductible. Thirty years ago, deductibles didn’t seem to be such a big deal. In fact, 30 years ago, some insurance companies actually wrote policies with zero deductibles. In the late 1960s, I was an apprentice in
In Better Hands…Without Allstate
Our 18-year relationship with Allstate as a PRO shop ended after their demands became unrealistic. Could we survive, considering Allstate was 30 percent of our business? You bet.
You’re In Better Hands Without Allstate
Our 18-year relationship with Allstate as a PRO shop ended after their demands became unrealistic. Could we survive, considering Allstate was 30 percent of our business?
Vehicle Repair Nightmare: What Were the OEMs Thinking?
Technical feature by Toyota Motor Sales U.S.A.: The OEMs are working to make vehicles easier to repair – but it’s not an easy undertaking.
10 Steps For Delivering a Lean, Mean, Clean Machine
When you carefully detail vehicles, customers are reassured the entire repair was equally well done. In fact, their satisfaction will increase by as much as 40 percent if their vehicles are truly sparkling clean on delivery.