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It’s Show Time!

Place Your Bets on NACE 2004.

Creative Estimating: The Controversial Issue of “Cost Shifting.”

The problem was that Nationwide audits all his sheets and when the color white shows a blend, he gets questioned. Simply adding a little time somewhere else in the estimate where the appraiser won’t get questioned is easy enough, and that’s just what we did. An hour moved to clean-up time worked for both of

DRPs: Our Business Skills

Stop the finger pointing. How well we do in this trade has a lot more to do with our business skills than with how “bad” insurers are. In fact, direct-repair programs have, dare I say it, made many shops more efficient and profitable. It was more than 40 years ago, but I still remember sitting

The 2 Minute Cure: UV Curing Primer

“We’ve got a new primer that’ll cure in two minutes, ready to sand! ” said our paint rep. Yeah, right. Skeptical by nature and not easily sold, I’ve discovered that UV curing primer really is all he claimed it would be, saving my shop time – and money. What’s all this talk about UV curing

Going Head-To-Head with DRPs

If you’re of the opinion that you can “beat ’em and don’t want to join ’em”, you need to market your shop
aggressively to consumers and offer them something they can’t get at a preferred provider shop.

Smart Strategies to Boost Production

Well, Alison, this is a loaded question. We can approach this from so many different directions, and I believe most of them would be a matter of opinion. We could address different types of production setups – like inline, fast repair and assembly line, technician combination work bays and team cells, to use a few

Scaring Off New Recruits

n on their business. Much to my encouragement, I’m seeing a slowly increasing trend toward addressing these issues by some of the best shops in country. And that’s good for this industry because a slowly rising tide lifts all boats. Scott Irwin – the BodyShop Business reader who asked about our industry’s viability – is

You Could Put An Eye Out with That

I’m going to tell you about things that could hinder your business.

The Case of the Disappearing Tech

The talk about the lack of the human resources in this industry.