“We Pay Up To $350 per RO for Paint, Period”
What is paint capping? Paint capping is a practice instituted by an insurance company that arbitrarily limits the amount of money they reimburse a repair facility for paint and materials on a specific repair order. To fully understand paint capping, you must first understand how paint and materials are calculated on an estimate. The standard
Letters to the Editor
In Better Hands … Without Allstate. Thursday, Oct. 10 Hi Georgina! I think the October Issue might cause some excitement. I’ve had four phone calls in three days regarding the Allstate article [Oct., pg. 86]. Three of them told me the EXACT same thing happened to them. Two were from different states and one from
Glass Work: Profitability
Because of the complications involved – hiring, organizing production, insurer involvement and discounts, etc. – most shops opt to outsource glass work. But is this willingness to give it away a detriment to profitability and to achieving a competitive edge?
Give Yourself a Raise: Working Together
Insurers know a local shop environment is very competitive, and they use this to pit local shop against local shop. But what if repairers refused to play this game and started working together instead of against one another?
Lights! Cameras! Roll ‘Em!
Autobody lobbyist Mike Causey is all about action. Whether working on anti-steering legislation, running for state-wide office or working as an extra in a Disney movie, he’s never bored.
The Case of the Disappearing Tech
The talk about the lack of the human resources in this industry.
A Failure to Communicate
Shops’ goals and insurance companies’ goals don’t always conflict. But when they do, the difference between getting your point across or making someone cross is how you communicate
Nature Vs. Nurture
Highly skilled technicians – Is it all in the genes or does training help?
Hardware and Hard Hits: The Body Shop at Sears Roebuck and Co.
Shop Name: The Body Shop at Sears Location: Hicksville, Long Island President: Bill Rich Established: February 1995 Square Footage: 10,000 square feet Number of Employees: 15 Average Repair Volume: 80 cars per month Average Repair Ticket: $4,000 When you think of Sears, what comes to mind? Seeing the innocent child-like glow on your dad’s face
Competing For Employees: Techniques
Recruiting and retaining techs demands the same commitment as satisfying customers and developing good insurer relationships. In fact, considering the role techs play in your business, they’re the strongest link between present conditions and future profitability.