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IHS Markit Experts to Share Auto Aftermarket, Commercial Vehicle and Technology Trends at AAPEX 2017

Leaders from the aftermarket, commercial vehicle and technology teams at IHS Markit will take part in the convention program this year and will be available for interviews during the event.

Ask the Expert: Charging for Estimates

A repairer is in the business of repairing vehicles, and a proper assessment of the damages is an extremely important part of that process and should not be taken lightly.

Assured Performance Selects VECO Experts as Preferred Provider

Assured Performance has designated VECO Experts as a preferred provider of optional in-shop repair-quality support services such as technical training lessons for shop personnel, distribution of monthly quality and equipment reports, and regular technical support.

Assured Performance
Ask the Expert: How to Deal with Defective Parts

The insurer wants us to return defective parts that we warned them from the beginning may not fit as good as the originals. Are we obligated to do this?

BASF’s VisionPLUS Performance Group Business Conference to Showcase Industry Experts

More than 80 BASF collision repair centers will be represented at BASF’s VisionPLUS Performance Group Business Conference, with seven receiving 2017 Shop of the Year designations within their respective groups.

Ask the Expert: You’re Always Blaming Insurers for Trying to Save Money!

I’ve worked in the collision industry since the early 80s and now I work for an insurer, and I always feel like you pile on all this blame on insurance companies for trying to save money and not paying for necessary operations, using alternative parts, etc.

Ask the Expert: How Do You Combat Labor-Rate Suppression?

We raised our labor rates at the beginning of the new year, but the insurers are telling our customers we’re over-charging and they will need to pay the difference “out of pocket.” What should we do to combat this?

Ask the Expert: Why Do Insurers Do What They Do?

As service levels from auto insurers deteriorate, it’s up to the independent, quality-oriented repairer to encourage a positive change in behavior.

Axalta to Share Expertise at Canadian Collision Industry Forum

Axalta will be sharing its latest innovations at booth no. 13, and Patrice Marcil, Axalta Learning and Development Director-North America, will present to and moderate a panel about the important connection between the collision industry and education.

Axalta Expert Discusses How to Win in the Modern Competitive Marketplace

North America services manager Steve Trapp’s SEMA presentation, “Selling and Marketing in an Increasingly Competitive Marketplace,” took place at the SEMA Show and was part of the Society of Collision Repair Specialists’ Repairer Driven Education series.