Disproving the Wheel Alignment Fallacy
The next time an adjuster wants to pay you tire-center prices for a collision wheel alignment, get out the P-pages and educate him till he gets it.
Bullying the Bully: Insurers Trying to Strong-Arm Consumers
When it comes to trying to strong-arm consumers into having their car repaired at a direct-repair shop, insurers have no shame. If you survived the accident, you’re fair game. Forget the long arm of the law. It’s the strong arm of the insurance industry that no one can seem to outrun. It’s no surprise that
Itemizing Estimates: Where Do We STOP?
If you’ve been involved in this industry as long as (or longer than) I have, you may still remember the days when handwritten estimates were a way of life and computers and computerized estimating systems were still just Buck Rogers science fiction. Since estimates were handwritten back then, they were often as few lines as
Keep This Job
Insurers are illegally trying to control the cost of repairs by steering consumers to particular shops, while at the same time, trying to distance themselves from any liability associated with negligent repairs.
You CAN Create Customers
Shop co-owner Chuck Logan asks whether he can tell DRPs to take a hike and still stay in business.
Apathy
A massive segment of repairers – wallowing in yesteryear’s thinking and uninterested in learning anything new – are driving themselves out of business. Do you fit this description?
Choosing Sides
t’s official. The industry is equally divided: 50 percent of shops are on direct-repair programs and 50 percent aren’t.
Globe Trotting: Collision Repair in 16 Countries
Despite the miles – and oceans – separating them, collision repair markets around the world aren’t as unique as you might think. In fact, a developing market will likely experience the same growing pains and challenges as did its more developed counterparts on the other side of the world. Collision repair shop owners experience similar
Web Browser: Mentors at Work
Currently this industry loses seven out of 10 apprentice candidates in the first 18 months and once they leave, they often leave the auto industry for good. Collision shops, insurers, mechanical shops and dealerships cannot afford to allow this to continue,” says Mentors At Work president and CEO Mark Claypool. Mentors At Work is an
In Better Hands…Without Allstate
Our 18-year relationship with Allstate as a PRO shop ended after their demands became unrealistic. Could we survive, considering Allstate was 30 percent of our business? You bet.