The Tech, the Manager and the Entrepreneur
When Michael E. Gerber first introduced the world to the e-myth principles in his seminars, consulting services and books, it may have seemed odd to relate such ideas to the collision repair industry. But if you’ve had the opportunity to read — or listen to the audio version of — his updated, "The E-Myth Revisited:
Consent Decree: Enforceable or Forgetable?
In 1963, 265 insurers signed a Consent Decree drafted by the U.S. Justice Department and Attorney General Robert Kennedy. By signing, they agreed to abide by the Decree’s terms: no more demanding discounts, setting hourly rates, boycotting repair shops and using specific appraisers. It’s still a binding agreement today … but will it ever be enforced?
When the Experts Are Absent: Cross-training Works
Do you dread employees going on vacation or calling in sick because your shop can’t function without them? Do you dread being sick or going on vacation because your shop can’t function without you? If so, cross-train to create substitutes who fill in when the experts aren’t there.
Where Have All The Graduates Gone
The number of quality entry-level techs graduating from vo-tech schools continues to slump. So what are you doing about it? As the saying goes, if you’re not a part of the solution, you’re a part of the problem.
Is Your Shop Lost? Estimators and Knowledge Go Together
A solid estimate is the road map to quality repairs and higher profits. But if your estimator isn’t knowledgeable enough, he could steer your shop in the wrong direction.
A Meaty Design: Layout to Increase Profits
Give your shop’s layout more bite! Though you’re not making hamburgers, you can McDonaldize your shop’s design and procedures to increase profits.
Use It – Or Lose It: New Technology
If you’re not fully utilizing today’s technology — if your shop’s full of “toys” that no one uses — then you’re not fully utilizing your shop’s potential for profits.
The Spanish Experience: Spain’s Collision Repairers
Like bulls in a bullfight, Spanish collision repairers struggle to stay alive. But, as their country and their country’s way of doing business changes, they’ll need to assume the role of matador if they wish to take charge and survive.
Why Mechanical Repairs?
Collision repairs happen “by accident”, but success doesn’t. Quit praying for hail and start considering what mechanical services you can offer your customers
Streets of Gold: Shurway AutoCenter Ltd.
Name: Shurway AutoCenter Ltd. Location: Brooklyn, N.Y. Owner: Giovanni "John" Scarfo Established: 1981 Square Footage: 17,500 Number of Employees: 20 Repair Volume: 150 cars per month When the first immigrants arrived at Ellis Island, they believed the streets of America were paved with gold. Obviously, they weren’t truly paved in a precious metal. But, to