Profit in the Paint Shop Series: Sand Scratches and Pinholes
By identifying and understanding some of the causes of redos,
we can minimize their frequency and stop losing money.
It Only Takes a Moment to Destroy Your Reputation
One scathing online review and your sterling reputation could be tarnished at best, severely corroded or destroyed at worst.
Viewpoint: Include All Your Labor Operations…Because You Deserve It
You should be charging the hourly rate your business needs to get paid to be profitable and all labor and refinish operations necessary in the proper repair of a vehicle.
Become a Job Costing Wizard
Business success doesn’t just depend on your ability to fix cars; you also need to know your numbers in order for your business to be profitable.
Dealer Body Shops Should Consider Stand-Alone Web Domains
Websites for these shops are often hidden from view. Here’s how to make sure yours stands out.
Eye on OE Certification
More and more shops are considering OE certification as a way to stand out from the competition.
Waterborne: A Healthier, Greener Environment
The body shop at Mercedes-Benz Manhattan looks at using waterborne paint as doing their part to help the environment – and improve their employees’ health.
You Don’t Know What You Don’t Know
Unless you regularly attend some training, you may not realize that there are more productive ways to do work.
Nissan Adds Free Towing Service to Certified Collision Repair Program
Service allows customers’ vehicles to be transported to an OEM certified facility in a 50-mile radius free of charge.
The Secret to Great CSI
Micromanage the customer’s experience and you’ll boost your CSI scores, as well as improve customer service and retention.
