Police Seize Guns, Cash and Drugs in Seattle Body Shop Raid
Forty-one guns, marijuana and more than $60,000 in cash discovered at repair shop.
Ten Arrested in Undercover Drug Sting at Louisiana Body Shop
$19,000 worth of drugs was seized, along with several weapons and over $8,000 in cash.
Automotive Recyclers Association Warns Consumers of Growing Danger in Counterfeit Parts
Association urges consumers to utilize quality, recycled OEM parts supplied by professional automotive recyclers.
Tackling Substance Abuse
Addressing substance abuse among your employees first starts with having a policy stated in your employee handbook.
Texas Body Shop Manager Finds Criminal Trespassing Charge Effective Tool Against Uncooperative Appraisers
John Borek of Autocraft Bodywerks says this move is a last resort, but when done spreads the message that certain behavior won’t be tolerated.
How Do You Determine Whether an Insurer or Shop Is Responsible for Fraud?
I recently conducted a post-repair inspection and found a quarter panel was repaired and not replaced, contrary to the “replace rear quarter” line on the estimate, by a GEICO shop. Did GEICO steal from the customer or did the shop?
Why Do Some Claims Personnel Question the Legality of VIN Labels?
Some claims personnel question whether replacing VIN labels is legal. How can replacing something that we removed or are going to damage in our repair process be illegal?
Confessions of a Lean Rookie
Implementing lean/kaizen in a high-production shop produced some major challenges for me.
No Money, and the Customer and the Vehicle Are Gone
A customer left with her vehicle, my money and the unpaid deductible. How do I get my money? Do I need a collection agency?
The Customer Is Gone With the Vehicle, My Money and the Unpaid Deductible
A customer recently took off with her vehicle, my money and the unpaid deductible. How do I get my money? Do I need a collection agency?
