Steered Clear
Steering comes in many forms – some illegal and some legal.
Dealing With Mr. “I-Can’t-Pay-My-Deductible”
It may be tempting to do your customers a favor when they threaten to take their business elsewhere. But when you see how this adversely affects the industry and your own shop, you’ll realize that you’re a moron if you allow some whiner with a eductible problem to peer pressure you.
Weighing the Options: Repair or Replace?
To repair or replace shouldn’t be decided by tossing a coin or by an insurance company. If you’re unsure what to do, your best bet for success is to talk with techs who’ve been there, done that.
Why Mechanical Repairs?
Collision repairs happen “by accident”, but success doesn’t. Quit praying for hail and start considering what mechanical services you can offer your customers
Blueprints for Success: A Plan for Profits
Floor plans lay the groundwork for production, but other factors build on this foundation. To construct a solid business – brick by brick – learn how four shops implemented a plan for profits.