The Heat Is on: Buying My Heat Inductor
I’ve made a lot of misguided tool purlchases through the years, but buying my heat inductor wasn’t one of them.
Life in The Fast Lane: Shop Manager Devised Method to Take Back What Was Rightfully His
Fed up with losing work to faster competitors, this shop manager devised a new method to take back what was rightfully his.
Debunking the Myth of ‘Pre-Accident Condition’
You may have the best collision repair facility this side of the Mississippi, but you still shouldn’t use the term ‘pre-accident condition’ to describe your repairs. It just isn’t accurate.
The Mustang Kid
Finding the wrecked 1976 Mustang was the easy part. Putting it back together was a real labor of love.
A 10-Letter Word for Pain in the Butt
How can repair shops go on fighting for D-E-D-U-C-T-I-B-L-E payment when insurance agents keep selling customers on deductibles they can’t afford? I’ve got an idea that just might work.
Play It Safe: “Culture of Safety”
Establish a “culture of safety” in your shop and insist your techs wear
(and properly use) safety equipment. Their families will thank you.
Thought You Wanted Fastener Kits?
When repairers make requests but fail to act when an OEM delivers, it becomes less and less likely an OEM will act when subsequent requests are made.
Don’t Compromise Safety
Because the insurance industry is focused on dollars rather than quality repairs, it’s up to us to know the proper repair techniques and to stand our ground.
Car Quarter Panel Installation
There are instances when using a used quarter makes sense – but only when we’re getting paid for all the necessary prep time involved.
Stupid Me, I Thought Parts Should Fit
Maybe A/M parts vendors would focus more on quality if we started passing the associated costs of having to return poor-fitting parts onto them.