What Kind of Repairs Do You Want to Do?
The only way to achieve consistent, quality repairs is to establish clearly defined goals and communicate them to your staff.
Point CounterPoint – Should an Insurer Pay for Both Tint and Blend?
Bob Cicconi, Shop Manager Cicconi Auto Body Lester, Pa. OPINION: Yes First, the fact that color variance decks are available indicates that the colors of many vehicles in the field drift from the factory standards. I sold autobody/refinishing supplies for 20 years and worked with paint manufacturers to develop blendable matches for numerous colors. It
Antitrust
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.
Collision Repair Salary vs. Commission
Each compensation method has its pros and cons. Ultimately, it comes
down to choosing the one that will compensate each individual technician according to his or her ability.
The Unofficial Collision Repair Dictionary
Many terms are used every day at our shops, but their true meanings are often muddled by the craziness of our business. A quick check of the dictionary can get us back on track.
Ditch Your One-Dimensional Ways: Diversification
Only selling collision repair service these days? Diversification is the answer
to getting your profits back and making your business worth owning.
In SOPs We Trust – Standard Operating Procedures
Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.
It’s Showtime, Baby: The 25th Annual NACE Show
You can ‘bet’ that the 25th annual NACE show will offer plenty of business opportunities, not to mention a little fun.
Sealing VW Hood Seams
During the course of a busy day, many parts are replaced on customers’ vehicles. Often, these parts can be superseded, updated, discontinued or modified by the manufacturer. Without access to vital factory Technical Service Bulletins (TSB), you may not be aware of the changes or updates that the factory has made to those parts. The
Web Site a Necessity Today
Only 35 percent of shops have their own Web site.