Young Guns
Ray and Clare Santiago are hoping to set the industry ablaze with radical new ideas and a unique business philosophy.
Collision Survival Guide
Business strategies for a slow market.
Customers for Life
The key to getting customers to come back to your shop time and time again is post-repair
communication.
DuPont Performance Coatings Launches Improved Web Site
DuPont Performance Coatings (DPC) launched a new Web site designed to give customers easy access to information about all DPC brands. The site is meant to improve DPC customers’ productivity and profitability, Fred Freestone, e-marketing manager, said. The new, easier-to-navigate site design features content based on suggestions from shops and jobbers. It includes comprehensive product,
FIX Auto USA Selects Mitchell International as a Preferred Management System
Mitchell International, Inc. announced that FIX Auto USA, Inc. has selected Mitchell’s ABS and ABS Enterprise as its body shop management systems of choice for use throughout its collision repair network. "Our members pride themselves on their ability to work with and leverage leading-edge information management solutions like ABS and ABS Enterprise to power
Sell That Job!
More often than not, your estimators don’t want to sell because they view selling as an unsavory activity. But there is a professional, effective way to go about it that could
lead to a higher close ratio.
Texas Collision Centers Add Mobile and On-Site Glass Repair to Services
Service King Collision Repair Centers announced today the addition of mobile and on-site auto glass repair and replacement services in the Dallas-Fort Worth area through its 21 collision repair centers. The company now has 13 certified technicians and vans available for auto glass repair and replacement services and hopes to have at least 20 technicians
Assured Performance Board Votes to Expand Co-op
Assured Performance Network announced that its 14-member board of directors has voted to approve the expansion of their co-op with new vendors and nearly 200 qualified shops in 100 metropolitan market areas. The vote allows the co-op to more than triple in size, and Assured Performance can now finalize agreements with 27 new vendors who
OEM Repair Information Vital to Performing Proper Repairs
What may be an up-to-date repair procedure today can quickly become an outdated one tomorrow. Without an easy-to-use single source for correct repair information from vehicle manufacturers, the task of repairing a damaged vehicle to a high and exacting standard will often fall short. With the abundance of questionable information circulating within the collision repair
Customer Care to the Max
Fred Haas Collision Center earns accolades through a customer-centered approach and continual process improvement.
