Fixing Plastics is Possible – and Profitable
It was 1968 and this shop was successfully repairing plastics. So why is it that shops today aren’t?
Boosting Booth Production
Don’t let poor production processes hurt shop profits. Proper spraybooth placement, setup and maintenance could mean another $500,000 in sales per year. Interested?
Letters to the Editors
The Need for Speed Dear Mr. Bailey: I liked your article in the August issue of BodyShop Business [Supervising Smarts, pg. 20]. I’ve watched the industry turn in the unfortunate direction of the almighty dollar for quite awhile now, and I wish there were more techs out there like you who cared about the quality
Body Shop Fraud: A Question of Intent
A New Jersey body shop customer has some questions that no one, it seems, wants to answer.
Drop That Stone and Step Away From the House
As I stood at an industry function, chatting with a shop owner and his wife, I was only half listening until … the shop owner took a sip of his third (maybe fourth?) rum and Coke, started talking and couldn’t shut up. He told me all about how shops in his area – including his
How Many People Will She Tell
I’m not just a collision repair industry editor – I’m a client. I admit, I’ve always been a bit accident prone – if there’s a wall to run into, a piece of furniture to fall over or a step to trip up, I’m your woman. No one in my family ever harbored hope of my
The Need For Speed: Quantity Over Quality May Cost You
A shop manager who chooses quantity over quality may cost you more than a few dollars in comebacks. He may also cost you a few good technicians.
Wheels in Motion: Wheel Set Back
Wheel set back is an indicator of larger problems that are often overlooked when measuring. But because most techs think of set back as an alignment measurement, they don’t bother checking for it – and don’t deliver a complete, timely or profitable repair.
Behind the Blend
It takes more than technical know-how to create an invisible blend. Communication between customers, technicians and other shop staff is also an important ingredient. Mix them all together, and you’ve got the makings of a flawless repair.
Dealing With Mr. “I-Can’t-Pay-My-Deductible”
It may be tempting to do your customers a favor when they threaten to take their business elsewhere. But when you see how this adversely affects the industry and your own shop, you’ll realize that you’re a moron if you allow some whiner with a eductible problem to peer pressure you.