DRPs, Here We Come?
DRPs are expensive. And once financially dependent on DRP volume, you’re no longer in complete control of your business. That’s why we ask ourselves two key questions before making any DRP purchases. Part 4 of a year-long series.
I Lost My DRP!
State Farm’s recent announcement that they’re testing a new direct-repair program and that they’ll be reducing the number of shops that participate has left repairers scratching their heads and pondering the same question: Is there life after Service First?
Examining DRP Contracts
State Farm’s decision to move to a single Select Service direct-repair program has the collision world abuzz – so this is exactly the right time to talk about all DRPs and what a shop truly receives and incurs by joining an insurer’s repair network.
DRPs, Here We Come? Handling All the Paperwork
Handling all the paperwork that comes with being on direct-repair programs doesn’t scare us. Let me tell you why. Part 3 of a year-long series.
DRPs, Here We Come? If We Want Our DRPs, Insurers Need to Respect Us
After a short period of kowtowing to insurers, we came to our senses and realized that if we want our DRPs, insurers need to respect us. Enter: our “house rules.” Part 2 of a year-long series.
State Farm Ups Ante: State Farm to Replace Its DRP with New “Performance Driven” Program
The headline read: State Farm to Replace Its DRP with New “Performance Driven” Program. The news spread across the industry faster than Ebola and was about as well-received. State Farm’s Service First and Select Service — which have been touted by repairers as the best direct-repair programs out there (for whatever that’s worth) — are
DRPs, Here We Come? ….Direct-Repair Programs
Some say be careful what you wish for. We wish our shop were on direct-repair programs. Part 1 of a year-long series.
How to Drop 13 DRPs — and Live to Tell About It
It didn’t take long to learn that more volume doesn’t always equal more money.
DRPs: Our Business Skills
Stop the finger pointing. How well we do in this trade has a lot more to do with our business skills than with how “bad” insurers are. In fact, direct-repair programs have, dare I say it, made many shops more efficient and profitable. It was more than 40 years ago, but I still remember sitting
Would You Join a DRP Like Progressive’s Concierge Program?
mad or they might shut you down. We’d be a part of the insurance industry, not the auto collision industry. If all insurers went with this type of program, it would destroy our industry as we know it. My mother said change is good, but in this case, I’m not sure it’s good at all.
