California Bill Would Allow Insurers to Promote DRPs in Any Circumstance
The California Assembly is considering a bill that states insurers can provide claimants with truthful, non-deceptive information about DRP shops at any time while discussing a claim. The bill adds the following to California Insurance Code Section 758.5, the anti-steering statute: Nothing in this section prohibits an insurer from providing a claimant with truthful, nondeceptive
California Bill Would Allow Insurers to Promote DRPs at Any Time While Discussing Claims
The California Assembly is considering a bill that states insurers can provide claimants with truthful, non-deceptive information about DRP shops at any time while discussing a claim. The bill would add the following to California Insurance Code Section 758.5, the anti-steering statute: Nothing in this section prohibits an insurer from providing a claimant with truthful,
COVER STORY: The New DRP
Without significant changes to current direct-repair programs, all parties involved are stuck with a system that has become a fertile garden for corruption, abuse, extortion and inefficiency.
CCRE Says CIC Committee’s DRP Criteria Would Further Promote Steering
The Coalition for Collision Repair Excellence (CCRE) recently voiced its opposition to the Collision Industry Conference (CIC) Fair Trade Practices committee’s proposed criteria for DRP reform, saying that DRPs “foster, support and promote insurer steering of repairable vehicles.” “Though the vast majority of collision repairers understand this, it seems that this simple concept remains lost
AkzoNobel and NuGen IT Give Non-DRP Shops an ‘In’ With Insurers
AkzoNobel Car Refinishes Americas recently made an e-commerce business agreement with NuGen IT, enabling collision repair centers that are part of the Sikkens Acoat selected Verified Repair Network (ASVRN) to be identified to insurance companies making out-of-network repair assignments. The assignment is done through the NuGen IT Web-based software application, “Non-Network Portal Plus” (NNP+). “Shops
Insurer Says Communication with DRP Shops Improved Through Performance Claims Tools
One year after launching the Performance Claims tools for managing its auto claims processes, California Casualty Management Company (CCMC) says it has gained new efficiencies and better communication with its EARN DRP shops, as well as eliminated guesswork about the requirements of being in its preferred network. CCMC believes that through its adoption of open
DRPs Have Run Their Course
Where I live, there’s quite a battle going on between grocery stores to get more and more shoppers to come through their doors and earn their loyalty so that they keep shopping with them over and over again. These “frequent shopper” programs come in all shapes and sizes across all types of retail markets. Until
How Far Should You Go to Keep Your DRP?
Even mega shops are starting to feel the pain from being on DRPs. As they say, give away the farm and eventually you may not have one left.
CCRE on DRP Bribery Conviction: Where’s the Outrage?
The Coalition for Collision Repair Excellence (CCRE) has decried the lack of industry outrage regarding the conviction of a former Allstate adjuster who admitted to accepting bribes from several Illinois members of Allstate’s PRO network. The shops claimed that Robert Groebner solicited cash to keep them on the DRP. The CCRE believes that shops kicking
DRPs, Here We Come?
Doing good work and counting on referrals will only get collision repair shops so far. At some point, we need to step up our marketing efforts. Part 12 of a series.