SCRS Releases Documents Outlining New Farmers DRP Agreement Guidelines
Due to collision repairers’ recent concerns about the new Farmers Insurance COD agreement, the Society of Collision Repair Specialists (SCRS) reviewed the content of the agreement and decided it was in the best interest of the industry to make it available for public review. "Insurance carriers have continued to increase pressure over repair shops to
ASA Fielding Questions on Changes with Farmers DRP Agreements
The Automotive Service Association (ASA) has been fielding questions from collision repairers over the past several weeks about changes in the Farmers Insurance Circle of Dependability agreements. Changes that are raising questions include: • Language within the "Most Favored Customer" area of the agreement • Annual employee background checks, which does not appear to be
Texas Senate Approves DRP Full Disclosure Bill
The Texas Senate has approved S.B. 1300, a bill requiring insurers to explain to claimants the difference between repair processes and claims handled via DRP and non-DRP shops. The bill would also require insurers to respond to a shop’s request for information about joining a DRP with a written disclosure explaining the requirements to become
Texas Considering DRP Full Disclosure Legislation
A bill introduced in the Texas House of Representatives, H.B. 2276, would require insurers to disclose to claimants the difference in repair processes and claims payments for DRP versus non-DRP shops. The bill would also require insurers to disclose to collision repair facilities the requirements to gain a DRP contract with the company. For disclosure
Iowa Senator Calls for DRP Study
Legislation filed by Iowa Sen. Brad Zaun, S.F. 23, calls for a study of the effects of DRPs. This bill requests that the legislative council establish an interim study committee to examine DRPs used by auto insurance companies to have claimants’ vehicles repaired. The study would include a review and analysis of the use of
Texas Insurance Commissioner Calls for Tougher DRP Regulations
In his Biennial Report of the Texas Department of Insurance given to the state legislature, Texas Insurance Commissioner Mike Geeslin called for increased regulation of insurer-shop DRP relationships. In his report, Geeslin says the Texas Department of Insurance (TDI) has received complaints that insurers improperly steer claimants to "preferred" or DRP shops and that insurers
Fred Loya Insurance Company Selects UpdatePromise.com Solution for DRP Network
Fred Loya Insurance Company, Inc. has announced it will utilize UpdatePromise.com throughout its complete DRP Network. UpdatePromise.com delivers automatic and informative status update messages to body shop customers throughout the repair process and beyond. “We are excited about implementing UpdatePromise.com,” says Alfonso Loya, material damage manager at Fred Loya Insurance Company. “Entering this relationship will
‘Hiring and Attracting Qualified Techs’ Added to BodyShop Business Conference Agenda; Avery to present ‘How to Get on a DRP’
Attendees of the 2010 BodyShop Business Conference – Succeeding Through Change to be held Sept. 17-18 in downtown Indianapolis can now expect an additional treat: a breakout session entitled “Hiring and Attracting Qualified Techs” by human resources expert Daren Fristoe. Fristoe is president of The Fristoe Group, Inc. (TFG), a solutions provider of human resource
DRPs: Good, Necessary Evil or Bad for Business?
Panel at WIN Conference delves into effects of DRPs on various-sized shops, reveals percent of shops’ revenue that’s DRP-driven.
Executive Interview: Maaco President Talks Marketing, Lean and DRPs
David Lapps has spent more than 35 years with Maaco, using aggressive retail strategies to develop auto painting and body work markets across the U.S. In this Executive Interview, Lapps talks about Maaco’s shift in its marketing message, its process improvement and its aggressive growth strategy in the collision repair market.