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Start with a Good Foundation

The vehicle may “look” pretty good, but that’s no excuse to move forward without measuring — hoping for the best. Before repair work begins, you need to ensure a true foundation with respect to datum, length and sway.

Made in Taiwan

You know that aftermarket parts come from Taiwan, but do you know what specific companies those parts come from? Probably not. But you will. For the next few months, we’ll take a look at several of the key Taiwanese A/M parts manufacturers.

Becoming the Sand Man

Sanding might not be the most exciting job in the shop, but don’t underestimate its importance. It’s a craft that demands skill and attention to detail. Are you and your techs paying it enough attention?

The Unofficial Collision Repair Dictionary

Many terms are used every day at our shops, but their true meanings are often muddled by the craziness of our business. A quick check of the dictionary can get us back on track.

Repairing the Crash-Parts Market

The situation with replacement crash parts may be a bit of a wreck, but it’s not a total loss. What’s considered a pile of unwanted sheet metal and plastic by many repairers could be turned into a more favorable and profitable alternative to OE parts — if the industry can quit complaining and learn to communicate.

Looking For A Few Good Women

Forget skirts! Some women enjoy donning coveralls and working in a body shop’s production area. And though you don’t see many women in technical roles — yet — opportunities abound.

Perplexed by Profits

Today’s collision repair business is more complex than ever, yet most shop owners still don’t understand an elementary principle of business: profit. If you really want to make money, quit acting like you’re running a non-profit organization.

Streamlining the Industry

Collision repair has been a fragmented and inefficient industry for years — but consolidators are hoping to change all that.

Championing Ideals

Caring about customers and employees pays off!

Insider Trading

The collision-repair industry is big business.
In 1995, shops averaged an annual gross-sales volume of $415,168.
With shop profits soaring that high – even higher at Dun &
Bradstreet’s "Top 100" facilities – owners are as much
businessmen as they are technicians, estimators and managers.
And just like any other business leaders, shop owners are interested
in efficiency, profits and success.