Auto Insurance Customer Satisfaction Reaches Record High, J.D. Power Finds
Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. The reason? According to the J.D. Power 2018 U.S. Auto Insurance Study, insurers are beginning to get the customer interaction formula right, offering a mix of digital and live interactions that keep customers engaged with their brands across all channels.
Auto Care Association Joins Coalition for Accurate Product Labeling
The Auto Care Association has announced it has joined the Coalition for Accurate Product Labels, which advocates for meaningful, science-based information about the products consumers buy and use.
PPG Foundation Invests $63,000 in Eight Organizations on Behalf of Automotive Refinish Business
PPG announced that the PPG Foundation invested more than $63,000 in eight organizations in 2017 on behalf of PPG’s automotive refinish business, which operates an administrative office in Pittsburgh and two manufacturing facilities in Ohio.
Service King Opens Non-Drive Collision Repair Center in Dallas-Fort Worth Area
The new 98,000-square-foot collision repair center in Farmers Branch, Texas, will exclusively service vehicles that have sustained significant damage.
Toyota Opens $1 Billion Corporate Campus in Texas
The new campus in Plano, Texas, is part of the automaker’s “One Toyota” initiative to create more unified operations in North America.
Mascari Auto Center: Much More than a Collision Repair Business
Mascari’s bread and butter is a 45,000-square-foot body shop that can accommodate 88 cars. But the shop also enjoys a steady stream of income from a full-service gas station and convenience store that sells – among other things – bread and butter.
Nissan on Self-Driving Cars: ‘We See the Driver Remaining Engaged and Integral’
At a recent forum in Washington, D.C., Nissan said its approach is not to replace the driver but to enhance the driver’s experience “by introducing technologies that make cars more intelligent and more exciting partners.”
Automotive Body Parts Association Posts Full Schedule for Annual Meeting in Atlanta
Speakers for the 2017 ABPA Annual Meeting & Convention include Brandon Eckenrode of the Collision Repair Education Foundation, Dave Smith of Caliber Collision, Jack Gillis of CAPA and others.
Personal Touches Give Action Collision Staying Power
Action Collision in Troy, Mich., has a simple formula for success: Delight your clientele with high-quality work, and deliver personal touches that shatter expectations – and turn customers into friends.
What I Wish I Could Tell My Younger Self
Body shop owners and managers who are now older and wiser reflect on what they’ve learned about the collision repair industry.
