Taking the Cycle Time Challenge
You’d think the simple solution to developing shorter cycle times would be to have everyone work faster. Ahh, Grasshopper, things aren’t so simple. First you have to define, measure, standardize and reward – and each one of these steps is a challenge to achieve. But the long-term gain is worth the short-term pain.
The Good and Bad of Internet Estimating
The most recent trend in Internet application is online estimating or the execution of estimates through a Web service. Is this new trend right for your shop? Consider these pros and cons before signing up.
Giving Customers the Whole Story: Educate Them
Consumers who’ve been in an accident often only know what they’ve been told by their insurer – and what they’ve been told often puts your shop in a negative light. What can you do? Educate them on the repair process so they have all the information they need.
Learning to Play Nice: Insurers Adress Five Repairer Complaints
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
Constructing the Ultimate Shop Design
No matter what the scale and scope of your shop, you just may benefit from having another pair of eyes examine your layout and procedures.
‘Til Death Do Us Part
Not all DRP marriages end in divorce. For this Chicago shop owner, DRPs have benefited his business and boosted his bottom line – making it easy to put his bachelor days behind him.
Diminished Value: Fear It or Forget It?
During the past year, more than 30 states have approved auto insurance policy language that excludes diminished value (DV) payments. That still leaves quite a few states up in the air.
How Feds Dodged the Consent Decree in ’93
A group of shop owners – armed with reams of documentation and the 1963 Consent Decree – visited the Department of Justice in ’93 to provide what they considered proof of insurance industry wrongdoing. For whatever reasons, the DOJ dismissed their allegations, sweeping the Decree back under the rug. But how long can the dirt remain hidden?
An Allstate Exec Wrote this Article
Don’t turn that page! Regardless of how you feel about the insurance industry, try to objectively read this article. Why should you? Because few repairers know what it’s like to work on the insurance side – yet this perspective can give you insight into situations you encounter daily and help you run your business better.
Partnerships that Drive Your Business
Forming industry relationships can shift your shop into high gear by boosting your bottom line and giving you credibility with consumers.
