Let the Heart Surgeons Operate
Is the perceived shortage the result of too many shops using highly skilled technicians to perform low- skilled work?
DOIs: Help, Hurt or Hinder?
"Why don’t body shops have any rights with their state Department of Insurance?" — Walter Danalevich, owner, Santa Barbara Auto Refinishing, Santa Barbara, Calif. Over the years, collision repairers across America have looked to state insurance departments for help and assistance in dealing with unprofessional and unethical insurance company practices. The results have been disappointing
Live From Motor City: The 2000 North American International Auto Show (NAIAS)
With our press badges in hand and our cameras poised, we scoured the North American International Auto Show in search of the world’s coolest concept cars. Ever seen a Bugatti Veyron or a Mercedes-Benz SLA? We have — and we have pictures to prove it!
Behind the Paint: History!
Mistakes, World War II, foreign invasion and guinea pigs all played a part in the history of automotive paint. Who said history had to be boring?
Follow March Taylor’s Example
March Taylor wanted the entire industry to benefit from his knowledge and hands-on experience
In SOPs We Trust
Standard operating procedures could offer a body shop owner more freedom and the ability to attract new insurance business by creating ‘verifiable’ trust.
It’s Showtime, Baby
You can ‘bet’ that the 25th annual NACE show will offer plenty of business opportunities, not
to mention a little fun.
Industrializing Your Shop
My article in the November 1999 issue of BodyShop Business discussed the factors involved in the industrialization of our industry. It focused primarily on the evolution of the repair process, the human factors and the breakdown of repair tasks. Going a step further, this article focuses on the "plant" or shop requirements. Keep in mind that plant requirements include products and equipment, since they go hand-in-hand with maximum efficiency.
Gimme, Gimme, Gimme: Better, Cheaper & Faster
Years ago, the belief in business was that you could provide a product better, cheaper or faster — pick two. But to achieve success today, you must offer all three. Customers expect more, for less money and want it yesterday.
Paint Department Smarts: The Right Tools and Knowledge
It’s not easy for painters to get the training they need. But that doesn’t mean you should settle for “average” techs. Nurture the Einstein in them by equipping them with the right tools and enlightening them with knowledge.