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The Rental Car Roller Coaster

I’ve been renting cars for 23 years. If you’re also thinking of getting into the rental car business, I’ve got two words of advice: Hang on!

The Jury’s In: Save their Deductibles?

They come in all shapes and sizes, but their goal is the same: They want you to save their deductible. Thirty years ago, deductibles didn’t seem to be such a big deal. In fact, 30 years ago, some insurance companies actually wrote policies with zero deductibles. In the late 1960s, I was an apprentice in

Shattered Market: The Body Shop Glass Business

NAGS list price discounts are increasing, labor payments aredecreasing and deals made behind our backs are eroding profitability. Still, you might want to consider performing your own glass installations since, ultimately, you’re the one shouldering the liability.

Hybrids: Why They’re Here To Stay

Fuel costs – gasoline or diesel – seem to be creeping ever higher. This is probably natural because of the rules of supply and demand. Oil is a finite resource, and as we use more of our own American crude in the lower 48, we’re going further afield to supply our ever-expanding need for more

Shell Shocked

Walt McAnallen, owner of Hastings Street Collision, saves 6-pound snapping turtle in need of some body repair.

Invoking The “Appraisal” Clause

Scenario: A first-party insured with collision coverage brings his damaged car to you for repairs. Your estimate comes to $3,501. The insurer has “appraised” (a.k.a “estimated”) the cost of repair at $2,255. Reinspections and supplementals have been exhausted, and there’s still a sizeable gap between the actual cost of repair and what the insurer is

Somebody’s Watching Me: “Spy Cam” Teddys

Secret “spy cam” teddys aren’t the answer. Techs produce at least 50 percent more when they know you’re watching them. Implementing a production tracking system – along with productivity bonuses – has saved one shop owner $87,200 per year and increased his net profit by 10 percent. A worker produces at about 50 percent of

In a State Over Allstate

ermarket parts as possible, and if there’s any question or disagreement, “See us in court!” I have a database of more than 50 insurers that I dealt with last year. We’re near a naval base and get people with insurance companies from every corner of the country. Without a doubt, Allstate is the most difficult