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Light Up Your Life: New Technology

I admit it. I’m not a huge fan of new technology. Heck, I only own seven – none which I actually bought. People keep giving them to me, hoping to inspire me to move forward into the new millennium (or at least into the ’90s). So trust me when I say I understand if you’re

Would You Join a DRP Like Progressive’s Concierge Program?

mad or they might shut you down. We’d be a part of the insurance industry, not the auto collision industry. If all insurers went with this type of program, it would destroy our industry as we know it. My mother said change is good, but in this case, I’m not sure it’s good at all.

My Girlfriend’s Gonna Kill Me: “I’m Ben Affleck”

It was a cold, wintry day in December 1997 – that awful week between Christmas and New Years. (You know how it is. Tons of work to get through the shop in a short week.) It was about 4:30 on a Friday afternoon, and we were having one heck of a snowstorm. In fact, this

Hot Driver = Unsatisfied Customer

Today’s A/C-dependent consumers need their air conditioning.

10 Reasons to Live Where You Work

You’re a collision technician. In fact, you’ve probably been working as one for years. You know your craft, you have the experience and you put in your typical eight-hour days, five days a week. You’ve probably also noticed that at the end of the year, your gross and net earnings have been sliding downward. So

DRPs: Strictly A Business Decision

In 1984, direct-repair program (DRP) – the original Allstate PRO System – was virtually unheard of. Although the concept had been tested on the East Coast and in some of the big cities, most body shops had never been introduced to the idea. One spring day, two people – known as “inspectors” – from Allstate

Smart Strategies to Boost Production

Well, Alison, this is a loaded question. We can approach this from so many different directions, and I believe most of them would be a matter of opinion. We could address different types of production setups – like inline, fast repair and assembly line, technician combination work bays and team cells, to use a few

Is My Job Killing Me

Timothy, your question is a good one and involves more than a yes or a no answer. As I read your question, I can’t help but notice that there are some factors in your life that may be causing you to ask this question now. All of us, as we travel through life’s journey, have

You Could Put An Eye Out with That

I’m going to tell you about things that could hinder your business.

State Steering Regulations

Alabama None Alaska A claimant may not be required to travel unreasonably either to inspect a replacement motor vehicle, obtain a repair estimate, or have the motor vehicle repaired at a specific facility. If a person adjusting or settling a claim elects to have repaired a claimant’s motor vehicle and chooses a specific facility for