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Protecting the Consumer – and You

Whether it’s health care or the collision industry, the bills California Sen. Jackie Speier sponsors always have one thing in common: doing what’s best for the consumer. As luck would have it, what’s good for the consumer is often good for the repairer.

Steering Customers to the Truth

Collision repair and auto glass specialists continue to suffer discrimination at the hands of insurance companies as well as government agencies.

DRPs: Probing the Legalities

There’s a definite conflict of interest when the payer (insurer) controls the quality of repair work. In fact, without the independence of the professional repairer, some say there’s no difference between the DRP shop and the insurer – just a different organization with the same interest, adverse to the property owner. But that doesn’t make DRPs illegal – or does it?

Is the Industry Suffering from Widespread Billing Fraud and Repair Defects

Editor’s Note: Some background: In 2000, California’s Department of Consumer Affairs, Bureau of Automotive Repair (BAR) launched an Autobody Inspection Program after Gov. Gray Davis signed legislation (2000-S.B. 1988) requiring the BAR to conduct a pilot program to determine the extent of autobody fraud in the state and to then recommend solutions to the legislature.

Lights! Cameras! Roll ‘Em!

Autobody lobbyist Mike Causey is all about action. Whether working on anti-steering legislation, running for state-wide office or working as an extra in a Disney movie, he’s never bored.

Independents: Fighting for Truth, Justice, and a Fair Day’s Pay

“Will non-DRP shops that fight to make insurers pay for everything be ahead in five years?” – Pete Kenney, manager, Black Diamond Auto Body, Las Vegas, Nev. That’s a tough question, one with no obvious answers carved in stone. This industry has changed so much in the last five years that it’s anyone’s guess what

Why DRPs are Unprofitable for UK Bodyshops

Market facts & business information.

The Jury’s Still Out: the Debate about Aftermarket Crash Parts

Two years after the landmark $1.2 billion State Farm class-action verdict, the debate about aftermarket crash parts still rages. What does the future hold for these OE counterparts? If you thought the controversy ended when the verdict came down, think again.

I’m Just a Bill: How a Bill Becomes a Law

Remember the Saturday morning “School House Rock” clip about how a bill becomes a law? Consider this article the adult version, in which you’ll learn how the legislative process works and how the government’s actions affect your shop.

Lobbying Power

The NAII takes the 59th spot in “Fortune” magazine’s ranking of the country’s top lobbying groups