SUPER TECHNOLOGY ISSUE: Pedal to the Metal
Carmakers are introducing exotic metals to vehicle
structures at an alarming rate for the sake of fuel efficiency and passenger safety. Understanding their properties is key to quality repairs.
Kansas-Missouri Repairers Learn Lean ‘Heijunka’ Concept at Meeting
‘Heijunka’ almost sounds like an alternative to what you would say to someone who sneezed, but in reality it’s a lean concept that’s nothing to sneeze at. The Kansas City Collision Group of the ASA Missouri/Kansas found that out at a recent presentation given by David McCreight of Collision Resources, Inc., who taught repairers how
PROFIT CENTER: Going for Broke
Some shops still find installing glass a profitable endeavor. But it’s not easy when you want to perform the highest quality job possible.
SCRS Launches Educational Seminar Series
On Aug. 18, the Society of Collision Repair Specialists (SCRS) hosted close to 30 individuals at the first of three eight-hour, intensive training seminars targeted at different markets across the United States. The event was held in Atlanta, Ga., and co-hosted by the Georgia Collision Industry Association (GCIA). Steven J. Feltovich of Sherwin-Williams Automotive
Customer Satisfaction Index Next CREW Webcast Topic
Collision Repair Executive Webcast (CREW) will present the next edition of the CREW Webcast at 11 a.m. PDT, April 16. A panel of experts will discuss “CSI Issues, Challenges and Opportunities: Where Are We Today and Where Do We Go From Here?” On this month’s CREW Webcast, we will discuss customer satisfaction with a panel
CIECA Announces Formation of CSI Committee
CIECA has re-chartered its CSI (Customer Satisfaction Indexing) Committee. Renewed interest by the industry and a willingness to work together by member companies Allstate, CSi Complete, Customer Research Inc., CynCast, Mitchell International and Performance Feedback initiated the action. The Mission of the CIECA CSI Committee is to facilitate appropriate collision industry segments and vendors’
Metropolitan Car-O-Liner Joins AASP/NJ’s NORTHEAST 2009 Show
Metropolitan Car-O-Liner has signed on with the Alliance of Automotive Service Providers of New Jersey’s (AASP/NJ) NORTHEAST 2009 trade show at the Meadowlands Exposition Center in Secaucus, New Jersey, March 20-22. Car-O-Liner joins exhibitors who have committed to over 200 booths the show. “Metropolitan Car-O-Liner has been a supporter of the NORTHEAST show for over
AutocheX Awards Honor “Best of the Best” Collision Repair Facilities
AutocheX, Mitchell International’s customer performance management group, hosted the seventh annual Premier Achiever Awards ceremony to honor collision repair facilities from throughout the U.S. and Canada for their achievements in customer service and satisfaction. The event was held at the Mandalay Bay Convention Center in Las Vegas in conjunction with the International Autobody Congress and
Report Finds Estimates Written At Vehicle Are Less Accurate
Estimates written in the office using photos and notes are more accurate than estimates written at the vehicle, according to data from Mitchell International’s Industry Trends Report, a quarterly publication highlighting industry trends, news and statistics. This edition’s Quarterly Feature, “Are Estimates Finalized at the Vehicle More Accurate?” written by Greg Horn, Mitchell’s vice president
‘Competitive Edge’ Given to PPG Conference Attendees
PPG’s MVP Business Solutions team recently hosted a conference for collision center owners and managers that focused on improved shop performance and staying competitive in a changing industry. Guest speakers included Alex Sun, president and CEO of Mitchell International, Inc., and Michael Martyn, founder of SISU Consulting Group. Sun offered perspective on key economic and