More Than A Desk Job: Office Managers
Being the office manager for a collision repair shop can be an exciting, sometimes confusing and very rewarding job. The key to reaping the rewards of efficient, organized and informed office mangers is to give them more responsibility than simply answering the phones, greeting customers and balancing the checkbook.
8 Ways To Mass Produce
Does your shop’s production level need a swift kick in the pants? Check out these strategies you and the rest of your management team can implement to increase technician output.
Balancing Act: Making Goals and Plans
You can’t manage time, so quit trying. Focus your energy on setting goals and establishing plans to achieve them, and you’ll find your time better used and your life more balanced.
Why Get Certified: ASE Certification and Profits
ASE Certification can help boost your shop’s professionalism and customer confidence — which, in turn, can help boost your shop’s profits.
Frame Rail: Repair or Replace?
Because your customers’ safety is in your hands, it’s crucial to know when – and when not – to section a damaged frame rail.
A New Profit Center: Part 3 of “Getting Paid for What You Know”!
It’s estimated that more than 100,000 people in the United States need — and will pay for — your automotive expertise on a daily basis. This is the last part of a three-part series designed to show you how to get paid for what you know.
Make Room For Elbow Room: Clutter & Organizing Space
Removing clutter and organizing space is an inexpensive way to better utilize your shop’s layout — and to increase shop productivity.
Drop the Gun and Step Away from the Adjuster
Believe it or not, there are seasoned appraisers in the industry who aren’t the enemy — and who aren’t happy with insurers’ penny-pinching policies that disregard quality and fair profit In my September Editor’s Notes, I wrote about an appraiser named Pat, who has some interesting views regarding the industry. You see, Pat is on
The Road Ahead
It doesn’t take a fortune teller to predict the future — the challenges awaiting shop owners aren’t a mystery. The mystery is whether or not shop owners will prepare for tomorrow’s challenges.
Use It – Or Lose It: New Technology
If you’re not fully utilizing today’s technology — if your shop’s full of “toys” that no one uses — then you’re not fully utilizing your shop’s potential for profits.