Lies and Deception: Defending Your Customers
Just because an insurer states something does not mean it’s true.
Diminished Value: The Secret to Glowing Online Reviews
Advising your clients to get diminished value compensation for their vehicles is one of the best ways to get positive online reviews and word-of-mouth business.
Fighting Insurers: ABAT Takes Action
The Auto Body Association of Texas has come up with a novel way to alert departments of insurance to insurer wrongdoing.
Customer Relations: Is the Customer King in Your Body Shop?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially because we serve many.
VIDEO: Putting Customers First, Presented by Honda
In this video, BodyShop Business Editor Jason Stahl discusses what it means to put the customer first and why the customer, the vehicle owner, should be body shops’ no. 1 priority.
What Body Shops Can Learn from My Bad Day at the Bridal Shop
My awful experience at a bridal shop can teach us a lot of lessons about customer service in the body shop.
More Privacy Please: Securing Your Customers’ Data
Data privacy laws are coming down the legal pipeline, and you need to be certain that your shop is ready to adhere to stricter guidelines when it comes to your customers’ personal information.
Blockchain: What it Means for Your Shop
Blockchain is a word you’re going to hear a lot in the coming months and years. Here’s a primer on what it is and how it will impact you and your business.
How to Get Your First 100 Facebook Reviews
If you want to see faster results, you have two options: get more customers, or convert more customer interactions into online reviews.
How Do You Avoid Being Defrauded By Customers?
If someone comes in for an estimate and they just want to take the money and not fix any damage and the insurer puts our name along with theirs on the check, should we just sign it over to them?
When Apple Speaks…
The Apple Store has a standard operating procedure for handling a customer when they come in. Do you?
Revolutionize Your Body Shop With Texting Technology
Consumers, when texted, are 40% more likely to be a successful conversion for a business than when they’re contacted via phone calls and emails.
