Customer Service
Customer Relations: The Customer Is King in Your Body Shop…or Are They?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially...
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially...
OE certification is not one of those investments that is necessarily going to give you a big return right out...
My awful experience at a bridal shop can teach us a lot of lessons about customer service in the body...
If you're concerned about your branding, particularly when it comes to your logo, you need to check out BodyShop Business...
Where are collision repair facilities in their never-ending journey to lean manufacturing?
How can you, an independent, survive and even grow during a time where it seems like the mega MSOs are...
The world is changing, and it’s time you sunk your teeth into the power of marketing instead of shying away...
One of the biggest complaints I hear from my body shop clients is that good employees are hard to find....
If over half of your customers are female, why haven’t you taken a moment to think about how to provide...
