Who Polices Auto Insurer Call Centers?
I’ve lost many potential repairs due to State Farm’s strong-arm tactics steering customers to their choice of repair centers instead of the customer’s. So my question is, ‘Who, if anyone, polices these call centers?’
Health & Safety: You, Me and PPE – Part 2
When it comes to personal protective equipment, most of the responsibility falls on the employer. But employees also share in that PPE responsibility. This includes maintaining their PPE and – most important – wearing it!
Web Presence Management: Video Is Where It’s At
If you truly plan on having an effective presence with your website and social media, then video cannot be ignored.
Join your trade association. Be an active participant. Your business will be better because of it. I know from personal experience.
Publisher’s Perspective: I Still Am Amazed
Each year, I continue to watch our industry in awe. We continue to grow and have successful years as an industry, and it’s never more apparent as when we all head to Las Vegas for AAPEX and SEMA.
Editor’s Notes: I Fell in Love with a Lambo
I set my eyes on a Lamborghini at SEMA. She was charcoal gray with black rims and style lines that made her look like she was moving while standing still.
Management: Will the True Repair Professional Please Stand Up?
Be the expert and the professional you need to be. Don’t leave your future in someone else’s hands, and remember: occupant and vehicle safety should be the main concern.
Refinish: Don’t Leave Money on the Table
A look at my past production numbers as a painter revealed why I didn’t leave as much money on the table as some shops: supplements.
How They Work: Air Compressors
Air compressors are literally the energy behind our shops’ most vital systems. And there have been numerous changes to the air compressor industry since your grandfather put in that old piston air compressor back in 1963.
Electronics – Changing the Game Part II
When repairing vehicles today, the question, “Is the system working?” has changed to, “Is the system calibrated correctly?”
Employees: Developing Your People
Developing your employees is just as important as fixing wrecks if you want to grow and thrive as a company.