Plastic Repairs: Are We Throwing Away Opportunity?
Plastic has become such a large percentage of a vehicle’s makeup that repairing it has become a mainstay in the collision repair industry. But training is the key.
Eliminating Bottlenecks in the Paint Booth
The key to achieving continuous flow through the booth is to manage the prep process to match the booth cycle.
Measuring P&M Sales and Expenses in Your Body Shop
In this column, I’ll share my benchmarks and my math for the one management number that every body shop spends at least some math time on – paint and material (P&M) sales and costs.
New Competition: Don’t Panic, Focus on Yourself!
When a new body shop comes to town or a local MSO acquires more locations, that is not the time to panic. That’s the time when you should focus on yourself!
Customer Relations: Is the Customer King in Your Body Shop?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially because we serve many.
Electronic Blueprinting: Necessary for Today’s Vehicles
How many times are you missing scanning, reprogramming or recalibration procedures?
Calibration: Understanding Steering Sensors
For stability control and steering sensors to be accurate, most of them need to be calibrated on the vehicle.
Vehicle Scanning and Recalibration Shockers
In my travels, I hear many shocking statements from collision repairers across the country that prove we have a long way to go when it comes to education on scanning and recalibration.
OEM Certification: I’m Certified! Now What?
OE certification is not one of those investments that is necessarily going to give you a big return right out of the gate. So how can you as a shop owner or manager maximize your investment?
Collision Terminology: Good and Bad
I’ve often shuddered at collision industry jargon and buzzwords that often paint repairers as rough, crude and unsophisticated Neanderthals.
Start Small When It Comes to Tracking the Financials in Your Body Shop
I know this industry doesn’t attract many math or finance majors as shop owners. But I implore you to start tracking your financials because, if you can’t measure it, you can’t manage it.
Google Reviews: Insurers Are Paying Attention
I have it on good authority that insurers are paying attention to Google Reviews. So how do you increase your star rating?
