Health & Safety: Training, It’s a Good Habit
You may already do periodic safety training, but now is a good time to brush up on your current practices and make improvements where necessary.
How They Work: Sanders
Sanders, while a much smaller monetary expenditure, are a huge investment in your shop’s production efficiency and product quality.
Technical: Bring on the Aluminum
One of the first crashed 2015 Ford F-150s came into our shop…and the results had us saying, “Bring on the aluminum!”
The Problem with Color Series: Mastering Specialty Coatings
More and more complex colors and finishes are entering the marketplace and creating challenges for paint shops.
Automated Vehicle Technology: Threat Or Opportunity
Body shop owners are now wondering what the new automated vehicle technology will mean for them and their technicians.
What Can I Do to Get a Higher Labor Rate?
Labor rates in our area have been the same for the past five years or more, and when I asked the insurers for an increase, I was told that I couldn’t get one because I was being paid what everyone else in my area was being paid. I’m barely getting by, so what can I do?
Web Presence Management: “Raisin” the Bar
How to put a new, fresh spin on your auto body shop’s advertising.
Interacting With Customers
A in-depth look at interacting with customers and insuring you have a customer-friendly business.
Publisher’s Perspective: We Have Hit the Big Time
The aftermath of the Anderson Cooper 360 report.
From the VP: Retention, Recruitment and Retraining
Focus on the “Three R’s” – retention, recruitment and retraining – and you’ll be well on your way to finding the qualified technicians you need.
Editor’s Notes: In the News…
CNN’s special investigation left many feeling they didn’t show a complete picture of the insurance claims, repair and parts procurement processes.